QuickSTAT Customer Service Agent

Kuehne + Nagel; Colnbrook; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in Colnbrook is seeking an operational specialist to manage QuickSTAT activities. You will ensure compliance with policies, process client orders, and provide status updates on consignments. The ideal candidate has strong negotiation and problem-solving skills, is self-motivated, and can thrive under pressure. This role offers competitive benefits including a pension plan and wellness support.

Benefits

Participation in pension plan

Discounts via Route 2 Rewards scheme

Access to well-being center

Employee assistance program

Qualifications

• Excellent negotiation skills to handle client orders effectively.
• Strong problem-solving abilities to address operational issues.
• Ability to work well in a team and self-motivated.

Responsibilities

• Process consignment orders from clients via various channels.
• Manage green light approval for consignments to non-EU.
• Provide clients with real-time status notifications.

Skills

Negotiation skills

Problem-solving skills

Teamwork skills

Self-motivation

Numeric skills

Financial skills

Ability to work under pressure

Proficiency in Word

Proficiency in Excel

Proficiency in PowerPoint

Job description

Kühne + Nagel (AG & Co.) KG

Are you ready to be the hero in the fast-paced world of logistics?

In this role, you will handle and monitor all QuickSTAT operational activities, ensuring compliance with company policies. You will oversee all QuickSTAT live network activities, ensuring adherence to rate structures and pricing policies.

How you create impact

1. Processing consignment orders from clients via email, telephone, and Quick's online booking portal Quickonline, including routing, service classification, deadline establishment, and job order printing.
2. Managing the green light approval process for consignments destined for non-EU destinations.
3. Providing clients with status notifications and follow-ups regarding flight and customs delays, proof of deliveries, additional charges, and resolutions.
4. Monitoring and responding to client emails via shared mailboxes.
5. Ensuring compliance with company policies and procedures. Calculating and arranging temperature-controlled packaging and logger supplies.
6. Tracking and tracing consignments, providing status updates, and processing daily reports and manifests.

What we would like you to bring

• Negotiation and problem-solving skills.
• Teamwork skills and strong self-motivation.
• Good numeric and financial skills.
• Ability to work successfully under pressure.
• Proficiency in Word, Excel, and PowerPoint.

What's in it for you

If you join our team, we will reward your commitment and expertise. Benefits include participation in the Kuehne + Nagel pension plan, Route 2 Rewards scheme offering discounts and recognition, and access to our wellbeing center. We also provide an employee assistance program with 24/7 GP, legal, and financial advice, along with mental health support. As a Gold Covenant holder, we are a forces-friendly employer recognizing the skills and value service leavers bring.