Quality Systems Technician

Kinisla; Ossett; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Matched pension up to 10%

Discounts platform

Job summary

Kinisla is seeking a Quality Systems Technician at our Ossett manufacturing site to maintain QMS compliance and audit readiness while supporting regulatory requirements. You will manage customer complaints, non-conformances and document control, and produce KPI reports.

Join a team focused on food safety, continuous improvement and collaboration with suppliers and customers. Proficiency with SAP/Intelex and strong communication are essential.

Qualifications

• Experience in a food manufacturing, technical, or quality environment.
• Knowledge of Quality Management Systems (QMS) and food safety standards.
• Experience managing customer complaints, supplier non-conformances and corrective actions.
• Knowledge of specification management, document control and audit support.
• Strong analytical skills to interpret data and produce KPI reports.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Experience using SAP, Intelex or similar QMS platforms.
• Excellent organisational skills with attention to detail.
• Effective communication and stakeholder management.
• Strong problem-solving with continuous improvement mindset.
• Ability to manage multiple priorities and work cross-functionally.

Responsibilities

• Maintain and support the site's Quality Management System (QMS) ensuring compliance with customer, retailer, regulatory and company requirements.
• Manage quality systems activities including customer complaints, supplier non-conformances, specification management and document control.
• Produce quality reports and coordinate pest control and customer compliance activities.
• Support food safety, quality and continuous improvement initiatives across the site.
• Provide administration and support for key business systems including Intelex, SAP and Optiva.
• Collaborate with internal teams, customers and suppliers to uphold quality standards.
• Support audits, product launches, technical projects and quality improvement programmes.
• Ensure quality documentation, records and system data are accurate and up-to-date.

Skills

Quality management systems

Analytical skills

Documentation & record keeping

Stakeholder management

Cross-functional teamwork

Problem solving

Attention to detail

Organisational skills

Communication

Continuous improvement mindset

Tools

SAP

Intelex

Excel

Word

PowerPoint

Job description

About the Role

We are currently hiring for a Quality Systems Technician at our Kinisla manufacturing site in Ossett, where we produce Butters, Spreads and Margarines (BSM) for our Dairy Consumer Foods division. This role is essential to maintain quality system compliance, audit readiness, business continuity and effective support of site quality and regulatory requirements.

What will I be doing?

• Maintain and support the site's Quality Management System (QMS), ensuring compliance with customer, retailer, regulatory, and company requirements.
• Manage quality systems activities including customer complaints, supplier non-conformances, specification management, and document control.
• Produce quality reports and coordinate pest control and customer compliance activities.
• Support food safety, quality, and continuous improvement initiatives across the site.
• Provide administration and support for key business systems, including Intelex, SAP, and Optiva.
• Work collaboratively with internal teams, customers, and suppliers to uphold quality standards.
• Support audits, product launches, technical projects, and quality improvement programmes.
• Ensure quality documentation, records, and system data are accurate and up to date.

What do I need to be successful?

At Kinisla, we understand that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record of success in a similar role and environment.

These include:

• Experience working within a food manufacturing, technical, or quality environment.
• Good understanding of Quality Management Systems (QMS), food safety standards, and compliance requirements.
• Experience managing customer complaints, supplier non-conformances, and corrective action processes.
• Knowledge of specification management, document control, and audit support activities.
• Strong analytical skills with the ability to interpret quality data and produce KPI reports.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Experience using quality management systems and business software such as SAP, Intelex, or similar platforms.
• Excellent organisational skills with strong attention to detail and accuracy.
• Effective communication and stakeholder management skills.
• Strong problem-solving abilities with a continuous improvement mindset.
• Ability to manage multiple priorities and work effectively both independently and within cross-functional teams.

What will I get in return?

At Kinisla, we believe in giving talented, curious people the opportunity to make a difference. We work as a team, searching for the best ways to inspire food and nourish life. We are a community of innovators, working across disciplines to solve global food challenges with a fresh approach. We want you to achieve whatever you put your mind to.

We also offer:

• 25 days annual leave (excluding bank holidays)
• Matched pension scheme up to 10%
• Benefits platform offering discounts and cashback on major retailers.

About Kinisla

Kinisla is a vertically integrated farm-to-fork business with a very substantial consumer foods presence and a leading nutritional and dairy ingredients division, delivering high-quality dairy solutions with a focus on sustainability and innovation. From partnering with local family farms to producing world-class dairy products, we ensure every step of our value chain reflects our commitment to excellence.

With over 50 years’ experience in milk processing, dairy and nutritional technology advancement, and product innovation, we are a key stakeholder in the global food industry and creators of a strong portfolio of market leading dairy brands including Cheestrings, Charleville and Coleraine Cheese, Dairygold, Golden Cow and our new SMUG range. Our from food, for food culture and deep-rooted connection to our 2,800 milk suppliers differentiates our business and offers captivating opportunities for our customers and consumers.

Our dairy comes from some of the world’s richest grazing land and is produced by a network of Irish family farms that have one of the lowest carbon footprints in the world. Through a combination of expertise, innovation, and sustainability, Kinisla is proud to shape the future of dairy while meeting the diverse needs of our farmers, customers, and communities.

Headquartered in Tralee, Co. Kerry, we operate multiple manufacturing facilities in the southwest of Ireland, including Listowel, Charleville, Newmarket, and Farranfore. Additionally, we manage 29 Farm & Home stores throughout the region, ensuring comprehensive coverage and service. In Northern Ireland and the United Kingdom, our presence extends to key locations in Portadown, Coleraine, and Ossett.

Globally, Kinisla employs over 1,700 dedicated professionals across Ireland, Northern Ireland, the UK, USA, Netherlands, Spain, Germany, and China. In 2024, we achieved a turnover of approximately €1.3 billion, reflecting our commitment to excellence and growth.

At Kinisla, we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.

Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kinisla and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.

Please note: We do not accept CVs or candidate profiles from recruitment agencies where Kinisla terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kinisla Hiring Managers.