Quality Systems Lead – Food Safety & Compliance

First Call Contract Services; Greater London; On-site; GBP 32,000 - 39,000; Full time

Job summary

First Call Contract Services in West London is seeking a Quality Systems Co-ordinator to maintain and improve the site’s quality and food safety management systems. You will support audits, ensure up-to-date documentation, and drive continuous improvement across processes.

The role requires a minimum 3 years in quality/technical/food safety, plus a Food Safety Level 3 qualification and strong knowledge of HACCP/GMP. The position is permanent, based in West London with Monday–Friday hours.

Qualifications

• Minimum 3 years' experience in quality, technical or food safety roles in food manufacturing.
• Food Safety Level 3 qualification.
• Good knowledge of HACCP, GMP, food safety and quality management systems.
• Experience with documentation control, audits and risk assessments.
• Experience handling non-conformances, complaints and corrective actions.
• Strong attention to detail and an organised, methodical approach.
• Good analytical and investigative skills.
• Strong written and verbal communication skills.
• Good numeracy skills.
• Ability to work independently and manage multiple priorities.
• Proactive approach to problem-solving and continuous improvement.
• Confidence communicating across different levels of the business.

Responsibilities

• Maintaining and updating quality and food safety management systems.
• Managing document control systems and ensuring all documentation is accurate and up to date.
• Reviewing and maintaining food safety, traceability and raw material risk assessments.
• Coordinating laboratory sampling schedules, reviewing results and escalating any issues where required.
• Carrying out traceability and mass balance exercises.
• Supporting raw material and supplier approval processes.
• Maintaining allergen risk assessments and associated validation and verification documentation.
• Supporting sampling and microbiological monitoring activities.
• Attending relevant HACCP, VACCP and NPD meetings.
• Maintaining concession and non-conformance logs.
• Following up on non-conformances and supporting root cause analysis and corrective actions.
• Managing customer complaint investigations and preparing investigation reports.
• Generating and reviewing quality KPIs and communicating results to relevant teams.
• Carrying out internal audits and supporting external audits.
• Training factory staff on relevant technical, quality and food safety standards.
• Identifying opportunities for continuous improvement and supporting their implementation.
• Ensuring compliance with company Food Safety, GMP, Hygiene, Quality and Health & Safety procedures.

Skills

Quality management

HACCP knowledge

GMP knowledge

Audits

Risk assessments

Documentation control

Analytical ability

Attention to detail

Communication skills

Numeracy

Prioritization

Problem solving

Education

Food Safety Level 3

Job description

First Call Contract Services in West London is seeking a Quality Systems Co-ordinator to maintain and improve the site’s quality and food safety management systems. You will support audits, ensure up-to-date documentation, and drive continuous improvement across processes.

The role requires a minimum 3 years in quality/technical/food safety, plus a Food Safety Level 3 qualification and strong knowledge of HACCP/GMP. The position is permanent, based in West London with Monday–Friday hours.