Quality & Systems Engineer

Morgan Advanced Materials; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in advanced materials seeks a Quality Manager to develop and oversee quality processes in manufacturing. Responsibilities include managing customer complaints, leading audits, and training staff. Ideal candidates will have a BSc in Material Science and extensive experience in quality management, aiming to improve the overall quality standards and customer satisfaction.

Qualifications

• 5+ years in a quality role within manufacturing required.
• Experience with ISO standards and quality management systems.
• Proficiency with computer applications essential.

Responsibilities

• Develop and manage quality processes, ensuring compliance with ISO standards.
• Lead customer complaint resolution using 8D methodology.
• Train staff on quality processes and maintain compliance.

Skills

Quality Management

Data Analysis

Problem Solving

Communication

Education

BSc in Material Science or Engineering

Tools

ISO 9001

AS 9100

Six Sigma

Lean

Kaizen

Job description

Overview

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organization with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our expertise in ceramic and carbon materials, solving difficult problems across various markets.

We are a purpose-driven organization. Our purpose is to use advanced materials to make the world more sustainable and improve quality of life. We deliver on this through our products and manufacturing processes.

The Technical Ceramics business engineers high-performance functional and structural ceramic materials, components, and sub-assemblies to address customer-specific technical challenges.

Key Figures: Revenue £1,114.7m (2023), approximately 8,500 employees, manufacturing in 20+ countries, and a global customer portfolio. Based in Windsor, Berkshire UK, and listed on the London Stock Exchange as part of the FTSE 250 Index.

Responsibilities

• Develop, implement, and manage quality processes, methods, and systems to ensure materials meet or exceed customer expectations, complying with ISO 9001:2015 and AS 9100 standards.
• Coordinate and lead customer complaints resolution using 8D methodology with cross-functional teams.
• Serve as Delegated Quality Representative (DQR) for Aerospace and other customers.
• Manage and analyze data related to nonconforming materials and participate in quality improvement activities.
• Lead or participate in audits and process reviews to various standards, including ISO 9001, AS9100, and customer specifications.
• Maintain supplier standards and ensure compliance.
• Respond promptly to customer complaints, organize investigations, and communicate findings effectively.
• Promote external quality feedback mechanisms, maintain communication with customers, and work on continuous improvement of service quality.
• Maintain quality data, analyze trends, and support quality system certifications and audits.
• Train staff on quality processes, improve quality awareness, and ensure ongoing staff development.

Qualifications

• BSc in Material Science or Engineering or relevant experience in a quality role within manufacturing.
• At least 5 years of broad-focused quality experience in manufacturing.
• Knowledge of ISO 9001, AS9100, and AS13100 quality management systems is preferred.
• Familiarity with Kaizen, Lean, and Six Sigma techniques is desirable.
• Experience in developing and documenting procedures.
• Proficiency with computer applications.

Note: This job posting is active and not expired.