Quality Systems Co-ordinator

Meridian Business Support; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Quality Assurance Specialist to uphold and enhance quality standards across its operations. This role involves implementing and maintaining quality management systems, ensuring compliance with ISO and BRC standards, and fostering strong relationships with customers and suppliers. The ideal candidate will be proactive in problem-solving and committed to continuous improvement, making a significant impact on product quality and customer satisfaction. If you are passionate about quality assurance and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Experience in creating Work Instructions, SOPs, and quality documents.
• Familiarity with ISO 9001 & BRC audits.

Responsibilities

• Support and maintain quality and hygiene management systems.
• Lead customer-driven activities & complaint resolution.
• Prepare quality documentation and reports.

Skills

Problem-solving skills

Communication skills

Teamwork skills

Analytical skills

Education

Experience in quality management

Proficiency in IT and productivity software

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Missions and Authorities:

To support and maintain the implementation of the quality and hygiene management systems.

Reduce the production of non-quality products through effective implementation of quality systems, standards, and procedures.

Accountable for customer relationship management through effective complaints handling and problem resolution.

General Activities:

• Upholding quality standards and procedures in line with current accreditations.
• Regular review of existing procedures to ensure they meet current guidelines.
• Testing products to ensure they meet our customers' quality criteria.
• Working with customers, suppliers, and internal stakeholders to ensure alignment on quality standards throughout the supply chain.
• Leading customer-driven activities & complaint resolution.

Specific Activities:

• Create and distribute company quality standards as required by relevant accreditations.
• Achieve quality assurance objectives by monitoring, reviewing, and enforcing policies and procedures.
• Train and motivate employees to ensure our quality standards are met.
• Develop quality assurance plans by managing production risks and implementing monitoring procedures (defect prevention through root cause analysis).
• Validate quality processes by establishing product specifications and measuring product performance against them.
• Maintain and improve product quality and business compliance by completing relevant product and process audits (including ISO and BRC requirements).
• Prepare quality documentation and reports by collecting, analyzing, and summarizing information and trends.

Professional Skills and Language:

• English proficiency level 1 (beginner) to 3 (expert).
• Proficiency in IT and productivity software (e.g., Microsoft Word, Excel, PowerPoint).
• Experience in creating Work Instructions, SOPs, and quality documents.
• Problem-solving and complaints resolution skills.
• Familiarity with ISO 9001 & BRC audits.

Behavioural Competences:

• Communication: level 2.
• Teamwork: level 3.
• Results-oriented: level 3.
• Training/coaching: level 2.
• Research and analytical skills.