Quality Systems and Intelligence Manager
Welsh Ambulance NHS Trust
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Job summary
The Welsh Ambulance Services NHS Trust is seeking a Quality Systems and Intelligence Manager to lead the development, implementation and improvement of quality governance reporting systems across Wales. The role focuses on quality intelligence analysis to drive decision making and continuous improvement, with mentoring for quality professionals.
Part-time (0.5 FTE) with daytime hours, you will manage Datix Cymru and Civica related activities, develop data sets, ensure data quality and provide
Qualifications
- Educated to degree level in relevant subject (such as workforce management information systems) or equivalent experience.
- Advanced ICT, Excel qualification or evidence of equivalent operational application.
- Highly specialist knowledge in Management Information System administration and business intelligence.
- Project Management qualification Prince 2 or evidence of knowledge experience.
- Specialist Knowledge of rostering systems, demand and capacity, workforce management systems.
Responsibilities
- Serve as a technical expert for quality governance reporting systems, providing project leadership and management with responsibility for the development of systems and working practices.
- Systems training and guidance to users of Quality Governance Systems; Line Management of the Datix Team.
- Research, design and develop intricate data sets; data cleansing and validation to ensure high-quality stored information.
- Welsh language skills are desirable; Welsh/English speakers welcome.
Skills
Education
Tools
Job description
An exciting opportunity has arisen for a dynamic and highly motivated individual to join the Quality Governance Team, supporting the development, implementation and maintenance of quality management systems through use of Quality Intelligence systems and analysis, helping to ensure compliance with the Health & Social Care (Quality & Engagement (Wales) Act 2020.
The post holder will analyse information & intelligence to identify trends, generate incidents, turn data into knowledge, and produce comprehensive reports that support decision making processes.
The role also includes leading on initiatives to improve quality intelligence systems and processes that enhance efficiency, driving continuous improvement within the organisation, managing and mentoring quality professionals, and fostering a culture of excellence and collaboration.
This position is a part-time 0.50 wte, with Monday to Friday daytime working.
The Quality Systems and Intelligence Manager will serve as a technical expert for quality governance reporting systems, providing project leadership and management with responsibility for the development of systems and working practices.
The role also includes systems training, providing professional support and guidance to users of Quality Governance Systems, and Line Management of the Datix Team. The successful applicant will have freedom to research, design and develop intricate data sets, and will be responsible for data cleansing and validation to ensure stored information is of the highest quality,
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world‑class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient‑facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under‑represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
You will be able to find a full Job Description and Person Specification attached within the supporting documents or
You will be able to find a full Job Description and Person Specification attached within the supporting documents or
Qualifications and knowledge
- Educated to degree level in relevant subject (such as workforce management information systems) or equivalent experience.
- Advanced ICT, Excel qualification or evidence of equivalent operational application.
- Highly specialist knowledge in Management Information System administration and business intelligence.
- Project Management qualification Prince 2 or evidence of knowledge experience.
Desirable criteria
- Specialist Knowledge of rostering systems, demand and capacity, workforce management systems.
Skills and Attributes
Essential criteria
- Proficient use of Microsoft Office including advanced excel and MIS database knowledge and skills including the use of pivot tables
- Advanced Keyboard Skills
- Excellent analytical skills.
- Ability to translate complex data and trends into clear reports, presentations, graphs and apply robust contextual narrative.
- Communication of complex information in clear and understandable way to other experts and non-experts (in writing and verbally)
- Collaboration and engagement of key stakeholders
- Engaging leadership and management capability
- Performance orientation
- Excellent planning and organizational skills
- Problem solving
- Ability to design and deliver system training programmes.
Desirable criteria
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Experience
Essential criteria
- Evidence of effective system development, management and utilisation of RL Datix Cymru and Civica or similar quality management information systems.
- Leading and developing teams
- Instructional methods in training staff in information systems
- Implementing new procedures and/or systems
Desirable criteria
- Project management procurement.
- Ability to create ad-hoc business reports using advanced reporting skills and appropriate software solutions
- SQL knowledge, Power BI an advantage
- Experience of working in the NHS and/or an emergency service
- Educated to degree level in relevant subject (such as workforce management information systems) or equivalent experience
- Advanced ICT, Excel qualification or evidence of equivalent operational application.
- Highly specialist knowledge in Management Information System administration and business intelligence.
- Project Management qualification Prince 2 or evidence of knowledge experience.
- Specialist Knowledge of rostering systems, demand and capacity, workforce management systems.
- Evidence of effective system development, management and utilisation of RL Datix Cymru and Civica or similar quality management information systems.
- Leading and developing teams
- Instructional methods in training staff in information systems
- Implementing new procedures and/or systems
- Ability to create ad-hoc business reports using advanced reporting skills and appropriate software solutions
- SQL knowledge, Power BI an advantage
- Experience of working in the NHS and/or an emergency service
- Proficient use of Microsoft Office including advanced excel and MIS database knowledge and skills including the use of pivot tables
- Advanced Keyboard Skills
- Excellent analytical skills.
- Ability to translate complex data and trends into clear reports, presentations, graphs and apply robust contextual narrative
- Communication of complex information in clear and understandable way to other experts and non-experts (in writing and verbally)
- Collaboration and engagement of key stakeholders
- Engaging leadership and management capability
- Performance orientation
- Excellent planning and organizational skills
- Problem solving
- Ability to design and deliver system training programmes.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Base to be determined with successful candidate
Base to be determined with successful candidate
Head of Quality Improvement and Assurance
£50,129 to £57,365 a yearper annum, pro rata
Permanent
Part-time,Home or remote working
020-AC088-1026
Base to be determined with successful candidate
Base to be determined with successful candidate
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