Quality System Officer

TN United Kingdom; Guildford; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Quality System Officer to enhance company-wide quality systems. This role involves providing essential support to employees, managing the eQMS helpdesk, and developing strategies to improve operational efficiency. The ideal candidate will have a strong background in Quality Management Systems, with a focus on compliance and customer service. Join a diverse and inclusive environment that prioritizes personal and professional growth while contributing to meaningful projects that improve lives. If you're ready to make an impact, this opportunity is for you.

Benefits

Training and career development opportunities

Friendly, supportive working environment

Opportunity to work with colleagues worldwide

Qualifications

• University degree in Biomedical sciences or Information Technology required.
• Experience in Quality Management Systems and Compliance roles is essential.

Responsibilities

• Provide front line systems support to employees across the group.
• Manage the eQMS helpdesk and assist users in problem-solving.
• Prepare reports summarizing GxP data for system users.

Skills

Quality Management Systems

Pharmacovigilance

Customer Service

Problem Solving

Education

University degree in Biomedical Sciences

University degree in Information Technology

Tools

SharePoint

MS Office

Power BI

Job description

Job Description

Ergomed group is implementing its first group level systems for operations group, in the new eQMS. The Quality System Officer is responsible for providing front line systems support to employees across Ergomed group. The role will also be responsible for managing the eQMS helpdesk, assist with assessing and developing strategies to improve efficiency in company-wide quality systems.

• SME support for company-wide systems users and troubleshoot issues
• Assisting with maintaining, updating, and upgrading the new eQMS
• Prepare reports for system users that summarize a variety of GxP data
• Manage Quality electronic HelpDesk assisting users in problem-solving
• Assist with presenting and preparing notifications for company-wide systems users
• Support the Quality Systems Manager for various development projects as needed
• Preparing metrics on eQMS data, Power BI, and project management

Qualifications

Education:

• University degree in Biomedical sciences, Natural sciences or Health Sciences, or Information Technology is required: BS/Master degree in a scientific discipline, or equivalent advanced degree in Information Technology with experience.

Experience:

• Previous Pharmacovigilance experience is desirable
• Prior experience in a Quality and/or Compliance role is required
• Prior experience in Quality Management Systems is required
• Experience with API and system connectivity/integration is highly desirable

Special Skills:

• Experience in SharePoint, Electronic HelpDesks, and Customer service is highly desirable.

Language Skills:

• Fluent in English (additional languages are a plus)

PC Skills:

• MS Office, particularly advanced skills in Excel, Word, Power BI, MS Planner, and significant electronic systems management

Additional Information

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders, and ages can contribute and grow.

To succeed, we must work together with a human-first approach because our people are our greatest strength, leading to our continued success in improving the lives of those around us.

We offer:

• Training and career development opportunities internally
• Strong emphasis on personal and professional growth
• Friendly, supportive working environment
• Opportunity to work with colleagues worldwide, with English as the company language

Our core values are key to our operations. If they resonate with you, PrimeVigilance could be a great company to join!

• Quality
• Integrity & Trust
• Drive & Passion
• Agility & Responsiveness
• Belonging
• Collaborative Partnerships

We look forward to your application.