Quality Support Officer

The Parliamentary and Health Service Ombudsman; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government organization in Manchester is seeking a candidate for a quality assurance role. The position involves supporting the delivery of the Quality Assurance Framework and ensuring compliance in casework. Ideal candidates will possess analytical skills and attention to detail. The role offers a unique opportunity to contribute to the quality of public services delivered by the UK Government.

Qualifications

• Experience in quality assurance frameworks or public administration is preferred.
• Ability to spot trends in data.

Responsibilities

• Support the delivery of the Quality Assurance Framework.
• Ensure compliance and quality control of casework.

Skills

Understanding of quality control

Ability to analyze information

Attention to detail

Job description

We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.

About the role

An exciting opportunity has arisen within our Quality team in Manchester. The successful candidate will support the delivery of the Quality Assurance Framework related to the quality control and assurance of our casework and compliance recommendations for the organisations we investigate. Ideally you will have an understanding of quality control, assurance and standards, awareness of public administration or the NHS and the context in which it operates as well as the ability to analyse information and spot trends in data with strong attention to detail.

How to apply

Please submit your CV and supporting statement by 10am on the 17th of February 2020

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