Quality Support Officer

Integrated Care System; Ashton-under-Lyne; On-site; GBP 27,000 - 31,000; Full time

Job summary

A local healthcare service in Ashton-under-Lyne is seeking a Quality Support Officer to oversee data management duties crucial for supporting young families. The role emphasizes accurate data collection and report preparation to enhance clinical operations. Candidates should possess NVQ Level 3 qualifications and be proficient in educational tools like Word and Excel. This position offers a salary range of £27,485 to £30,162 per annum.

Benefits

Flexible working

27-33 days annual leave plus bank holidays

NHS Pension Scheme

Free eye tests and health checks

Qualifications

• Experience working in an office environment is essential.
• Proficient in using various databases/systems.
• Ability to manage and adapt to clinical systems.

Responsibilities

• Support quality data management for the Family Nurse Partnership.
• Prepare reports and data for the advisory board.
• Manage office resources and liaise with stakeholders.

Skills

Report writing skills

Proficient keyboard skills

Attention to detail

Problem solving

Team working

Education

NVQ Level 3 or Equivalent

Maths and English GCSE or equivalent GCSE level A-C (4-9)

ECDL and/or advanced keyboard skills

Children's health or social care knowledge

Tools

Word

Excel

PowerPoint

Publisher

Job description

Go back Tameside and Glossop Integrated Care NHS Foundation Trust

Quality Support Officer

The closing date is 11 August 2025

The Family Nurse Partnership is a Tameside based service who offer support to young, first time parents and their families from early pregnancy up until the child is two.

Are you passionate about young people and improving outcomes for them and their children? Would you like an opportunity to join a high performing and established service ,

The post-holder will have a pivotal contribution to make in supporting the quality of every part of the program. Working to the FNP Team Supervisor, the Quality Support Officer is responsible for a wide range of quality support and administrative functions including data management of the local program. The collection, collation, input and quality checking of data into the central information system is a critical element of demonstrating how well the program is being delivered at the individual nurse level and the National Unit. Having the oversight of the teams data, working with the supervisor to ensure it is up to date and reports are completed for the Advisory Board and other relevant strategic forums is a core requirement of the role. Accuracy and timeliness of data inputting, is therefore essential as well as competence with business systems and software packages and involves use of both local and the FNP national database Open Exeter.

Main duties of the job

The post-holder will have a pivotal contribution to make in supporting the quality of the programme. Accountable to the FNP supervisor, the quality support officer is responsible for a wide range of quality support and administrative functions including data management of the local programme. The oversight of FN data collection, collation, input and analysis through quality checking of data in Turas the FNP Information System, is a critical element of this role. The role supports the supervisor and team in analysis of data to inform clinical practice and to demonstrate how the programme is being delivered at individual nurse and team level to support programme delivery.

The post-holder will have oversight of the team's data, working with the supervisor to ensure it isup to date and that reports are compiled for the advisory board, annual review and other relevant strategic forums, as required. Preparation for board meetings includes preparing meeting

agendas, sending invites to board members, arranging meeting venues or co-ordinating virtual meetings and taking and distributing minutes Other elements of the role include office management which includes, managing provision of FNP materials and resources, liaison with clients and a wide range of FNP stakeholders. The post-holder will participate in FNP team meetings and training This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

• NVQ Level 3 or Equivalent
• Maths and English GCSE or equivalent GCSE level A-C (4-9)
• Evidence of continuous professional development
• ECDL and/or advanced keyboard skills
• Children's health or social care knowledge

Experience

• Working in an office environment
• Proficient in using Word, Excel databases/systems
• PowerPoint, Publisher
• Clinical data inputting
• Creating tables/graphs to illustrate data

Skills

• Report writing skills
• Proficient keyboard skills and pays attention to detail
• Ability to manage, learn and adapt to clinical systems
• Ability to problem solve
• Be able to work on own initiative
• Excellent team working skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tameside and Glossop Integrated Care NHS Foundation Trust

£27,485 to £30,162 a yearpro rata per annum