Quality Support Manager

Cencora; Tyseley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent healthcare logistics company is seeking a Quality Support Manager to oversee compliance with quality standards at their Central Logistics Centre in Birmingham. The role is site-based with responsibilities including quality oversight, managing non-conformance, and fostering a culture of quality and continuous improvement. Ideal candidates will have a background in quality management and knowledge of GDP regulations. Commitment to exceptional service and customer satisfaction is essential.

Qualifications

• Experience in quality management within a logistics or distribution environment.
• Knowledge of GDP (Good Distribution Practice) regulations.
• Strong attention to detail and analytical skills.

Responsibilities

• Undertake routine quality-related activities including oversight and management.
• Support the quality management team in maintaining standards of compliance.
• Work with stakeholders to develop a continuous improvement culture.

Job description

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.

The Central Logistics Centre (CLC) is Alliance Healthcare UK's new, next-generation logistics facility based in Birmingham. Designed with advanced automation and cutting-edge robotics, the CLC is a world-class, game-changing addition to the Alliance Healthcare estate. It's set to redefine how we manage and deliver medical, health and beauty products to our customers across the UK.

The Quality Support Manager is a key role that will provide quality support to the CLC to ensure compliance with GDP (Good Distribution Practise) and quality standards. This role will be fully site based, with some occasional travel to other sites to provide cover or for training purposes.

Responsibilities

• Undertake routine quality-related activities including quality oversight reviews, non-conformance management, facility temperature reviews, oversight of pest control records, management of outsourced activities and associated documentation, reporting quality metrics, and escalating issues in the event of poor quality or non-compliance with GDP requirements.
• Supporting the Head of CLC and Quality Management team in maintaining and continuously improving standards of quality and compliance with GDP in the CLC.
• Working with internal stakeholders to develop a quality culture incorporating continuous improvement across the central logistics centre and making recommendations to the Head of CLC.

We value team members who can commit to:

• Providing exceptional service and exceeding customer expectations.
• Contributing actively to quality assurance processes to achieve the highest standards. Collaborating to enhance customer satisfaction and business performance. Proactively addressing customer needs for a positive experience.

You will be expected to support our business objectives by championing quality and enhancing customer experience.

Our mission is to maintain a culture of excellence and customer focus at every level of our organisation