Quality Support and Reporting Administrator

Care UK; Colchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

An award-winning care company in the UK is seeking a Quality Support Administrator to provide frontline support to care homes and the Quality Governance team. The role includes maintaining databases, collating data, and administrative tasks like booking travel. Ideal candidates should have customer service experience and be proficient in MS Office. Join a dynamic team and make a meaningful impact on residents' lives.

Benefits

Competitive salary

Comprehensive benefits package

Supportive and inclusive environment

Qualifications

• Experience in customer-focused roles, being the first point of contact.
• Ability to adapt to a changing environment.
• Proficient in using spreadsheets and information systems.

Responsibilities

• Provide day-to-day maintenance and updates of spreadsheets.
• Collate and distribute data from services and external sources.
• Book travel and accommodation as requested.

Skills

Customer service experience

Proficient in MS Office

Ability to work under pressure

Organizational skills

Job description

The Role: The Quality Support Administrator will offer frontline support to care homes and internal key customers, such as the wider Quality Governance team. They are responsible for maintaining databases and information systems, ensuring the data held is up to date and accurate for the Executive team.

• Provide support in the day-to-day maintenance and updating of spreadsheets and information systems
• The ability to work under pressure and in a fast-paced environment
• Collate and distribute data and information from our services and external sources when appropriate
• Book venues for meetings and ensure appropriate equipment and refreshments are available
• Book travel, accommodation, and update Outlook diaries as requested
• Ability to adapt to a changing environment and react to business-critical requests appropriately

Experience within customer-focused roles, familiar with being the first point of contact, and proficient in MS Office are required.

Are you a dynamic and organised administrator ready to take the lead in shaping the future of care? Care UK is an award-winning private care company with over 160 care homes across the United Kingdom. We are seeking an enthusiastic Quality Support Administrator to join our vibrant and dedicated Quality Support team.

At Care UK, we are committed to providing exceptional care to our residents. Our values of Caring, Passionate, and Teamwork are at the heart of all we do. Our success is built on the strength of our people. With a vast network of care homes and diverse support functions, we're on a mission to find exceptional talent to join us on our journey.

Be part of a dynamic and growing organization dedicated to providing outstanding care. Collaborate with a diverse and talented team in a supportive and inclusive environment. Enjoy a competitive salary and comprehensive benefits package. Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people who share our passion for helping others. We see potential in everyone. If you're ready to take your career to the next level and be part of something extraordinary, we want to hear from you!