Quality Specialist - Major Projects

KONE; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

KONE is seeking a Quality Specialist for its Major Projects division in London. This role involves ensuring quality compliance, driving continuous improvement through data analysis and inspections, and fostering a culture of quality excellence. Candidates should have a strong technical background in quality management and experience in large infrastructure projects. The position offers competitive salary and benefits, alongside opportunities for professional development and contribution to company sustainability.

Benefits

25 days holiday

8 additional Bank Holidays

1 volunteering day

Pension Scheme

Bonus

Private Medical Cover

GymFlexi Membership

24/7 GP Support

Qualifications

• Experience working in major projects or large-scale infrastructure is desirable.
• Strong technical background in quality management.
• Demonstrated project management skills and ability to lead initiatives.

Responsibilities

• Analyse quality performance data to identify trends and prioritise improvement areas.
• Lead investigations into non-conformances using structured problem-solving.
• Define, implement, and follow through on corrective and preventive actions.

Skills

Data analysis

Quality management

Root cause analysis

Proficient in Microsoft Excel

Strong communication skills

Tools

PDCA

FMEA

ISO standards (ISO 9001, ISO 14001)

Job description

Purpose

As a Quality Specialist within KONE Major Projects, you will play a key role in assuring quality compliance and driving continuous improvement across complex, high-value project environments. You will use data analysis, inspections, and quality methodologies to identify issues, implement corrective actions, and improve overall performance. Working closely with the Quality Manager, you’ll support the deployment of KONE’s quality strategy and foster a culture of quality excellence throughout the organisation.

Key Responsibilities

• Analyse quality performance data to identify trends and prioritise improvement areas.
• Lead investigations into non-conformances using structured problem-solving and root cause analysis tools.
• Define, implement, and follow through on corrective and preventive actions to closure.
• Create and analyse large datasets from multiple platforms to generate actionable insights.
• Support target setting, performance monitoring, and quality reporting for the Major Projects business.
• Conduct in-process and product inspections, including sampling, testing, and verification against defined requirements.
• Maintain and update quality records in line with KONE’s procedures and standards.
• Promote quality awareness by delivering training, sharing best practices, and building capability in quality tools and methods.
• Support internal and external audits, ensuring audit readiness and follow-up actions.
• Act as a key member of cross-functional quality improvement teams, driving action plans and tracking measurable progress.

Key Skills & Experience

• Experience working in KONE Major Projects of other large infrastructure or construction projects is highly desirable.
• Strong technical background in quality management is essential.
• Proficient in quality tools, systems, and methodologies (e.g. root cause analysis, 5Why, FMEA, PDCA).
• Proven experience in data analysis and interpreting large datasets.
• Demonstrated project management skills and ability to lead initiatives through to completion.
• Comfortable working in fast-paced, complex, and changing environments.
• Familiarity with ISO standards (e.g. ISO 9001, ISO 14001) and regulatory compliance is advantageous.
• Experience supporting or conducting audits (internal or external).
• High attention to detail and a proactive approach to problem-solving.
• Strong communication skills — both written and verbal.
• Confident in using Microsoft Office tools, especially Excel and PowerPoint.

What KONE can offer:

We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Bonus, Dental Insurance, Private Medical Cover, GymFlexi Membership, K.one Discounts, 24/7 GP Support & Wellbeing Access and hybrid working.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers