Quality & Safety Manager

NHS; London; Hybrid; GBP 56,000 - 64,000; Full time

Job summary

A leading healthcare organization in London seeks a Quality & Safety Manager to drive patient safety improvements. The role involves leading governance processes, analyzing patient safety data, and collaborating across teams to implement safety strategies. Candidates should have a degree, strong analytical skills, and experience in an NHS environment. This full-time position offers flexible working options and competitive pay ranging from £56,276 to £63,176 annually.

Benefits

Career development

Flexible working

Wellbeing programs

Staff recognition scheme

Qualifications

• Degree level education or equivalent experience in relevant subject.
• Experience in an acute hospital service environment.
• Management experience within the NHS.

Responsibilities

• Lead governance and reporting processes for PSIRF.
• Provide expert analysis of patient safety data.
• Produce reports for executive stakeholders.

Skills

Analytical skills

Communication skills

Project management skills

Data analysis

Education

Degree or equivalent experience

Tools

Microsoft Office

Excel

Job description

Job summary

Are you passionate about driving patient safety and quality improvement across healthcare services? Join Imperial College Healthcare NHS Trust as a Quality & Safety Manager and become part of a dynamic team committed to learning, innovation and excellence.This is a pivotal role within the Office of the Medical Director, where you'll lead the development and management of processes that enable the Trust to learn from patient safety events and implement meaningful improvements. You'll be at the forefront of delivering the Patient Safety Incident Response Framework (PSIRF), working collaboratively with clinical and governance teams to ensure high-quality, person-centred services.

We're looking for someone who thrives in complex environments, brings expert analytical skills, and has a passion for improving care.

This role is open to flexible working, including part-time hours and job sharing.

Main duties of the job

• Leading the governance and reporting processes that support PSIRF delivery, including managing key meetings such as the Safety Improvement Group and Initial Incident Review Group.
• Providing expert analysis of patient safety data and triangulating insights from mortality reviews, audits, complaints and inquests to identify Trust-wide safety themes.
• Producing high-quality reports for executive-level stakeholders.
• Managing the patient safety administration team and supporting the wider quality and safety function.
• Driving improvements in learning response quality, timeliness and stakeholder satisfaction.
• Supporting the development of new safety systems and training strategies.
• Building strong relationships across clinical divisions and external agencies to enhance safety outcome.
• You'll need excellent communication and project management skills, advanced data analysis capabilities, and a deep understanding of NHS patient safety strategy. Experience in an acute hospital setting and a proactive, collaborative approach are essential.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Details Date posted

30 July 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£56,276 to £63,176 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-CR-913

Job locations

Trustwide

London

W2 1NY

Job description Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Job description Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification Education/ Qualifications Essential

• Educated to degree level or equivalent in relevant subject or equivalent level of experience of working.

Experience Essential

• Experience of working with an acute hospital service environment.
• Experience of managing and analysing a wide range of patient safety information and data.
• Management experience within the NHS.
• Extensive experience of distilling and presenting key messages to senior staff.
• Working in complex environments with multiple stakeholders.
• Experience delivering training to all levels of staff and presentations to senior managers.

Desirable

• Experience working in patient safety or quality governance in an acute Trust.

Skills/Knowledge/ Abilities Essential

• Intermediate Microsoft Office user, including advanced Excel skills, excellent data analysis skills.
• Expertise in analysing and trending large datasets. Identifying and predicting areas poor performance.
• Ability to assess data quality and take steps to clean and improve data and train staff inputting data.
• Excellent Communication skills
• Project Management Skills.
• Ability to concentrate on data analysis for prolonged periods of time.
• Ability to communicate complex messages in non-technical terms and produce high quality outputs in PowerPoint or Word documents.
• Good understanding of acute hospital operations.
• Can demonstrate an understanding of the Health and Social Care agenda.
• Good understanding of NHS patient safety strategy, the patient safety and safety improvement programme.
• Good understanding of EPR systems and incident reporting platforms.
• Good understanding of regulation penalties and commissioning processes related to patient safety metrics.
• Excellent practical understanding of patient safety issues.

Person Specification Education/ Qualifications Essential

• Educated to degree level or equivalent in relevant subject or equivalent level of experience of working.

Experience Essential

• Experience of working with an acute hospital service environment.
• Experience of managing and analysing a wide range of patient safety information and data.
• Management experience within the NHS.
• Extensive experience of distilling and presenting key messages to senior staff.
• Working in complex environments with multiple stakeholders.
• Experience delivering training to all levels of staff and presentations to senior managers.

Desirable

• Experience working in patient safety or quality governance in an acute Trust.

Skills/Knowledge/ Abilities Essential

• Intermediate Microsoft Office user, including advanced Excel skills, excellent data analysis skills.
• Expertise in analysing and trending large datasets. Identifying and predicting areas poor performance.
• Ability to assess data quality and take steps to clean and improve data and train staff inputting data.
• Excellent Communication skills
• Project Management Skills.
• Ability to concentrate on data analysis for prolonged periods of time.
• Ability to communicate complex messages in non-technical terms and produce high quality outputs in PowerPoint or Word documents.
• Good understanding of acute hospital operations.
• Can demonstrate an understanding of the Health and Social Care agenda.
• Good understanding of NHS patient safety strategy, the patient safety and safety improvement programme.
• Good understanding of EPR systems and incident reporting platforms.
• Good understanding of regulation penalties and commissioning processes related to patient safety metrics.
• Excellent practical understanding of patient safety issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Imperial College Healthcare NHS Trust

Address

Trustwide

London

W2 1NY

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Imperial College Healthcare NHS Trust

Address

Trustwide

London

W2 1NY

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)