Quality Performance Officer

Wigan Life Centre South; Wigan; On-site; GBP 18,000 - 21,000; Part time

Job summary

A local council in England is seeking a Quality Performance Officer to support the adult social care market. The role involves developing quality assurance approaches, collaborating with various professionals, and leading complaint responses. Ideal candidates are passionate leaders with strong communication skills. This position offers a salary range of £18,181 to £20,388 per annum for 18.5 hours per week, focusing on improving services for Wigan residents.

Qualifications

• Passionate and energetic leader supporting Wigan residents.
• Great communicator developing effective relationships with external providers.

Responsibilities

• Support and lead on complaint responses and safeguarding process.
• Develop and implement a local approach to comprehensive quality assurance.
• Collaborate with health and social care professionals and service users.
• Support continuous improvement in the adult social care market.

Job description

Overview

As a Quality Performance Officer, you will support the local adult social care market to raise standards across the borough ensuring a choice of high-quality services that are each kind, compassionate and hold person centered care and user experience at the forefront of service delivery. In line with the Care Act 2014 and The Care Quality Commissions regulatory framework you will support both the development and implementation of a local approach to comprehensive quality assurance informed by people in receipt of services and their experiences. You will work with a range of health and social care professionals, people in receipt of services and their families. You will support and lead on complaint responses and support aspects of the safeguarding process.

Responsibilities

• Support and lead on complaint responses and aspects of the safeguarding process.
• Develop and implement a local approach to comprehensive quality assurance informed by people who use services and their experiences.
• Collaborate with a range of health and social care professionals, service users and their families.
• Support continuous improvement and transformation of the external market for adult social care.

About you

• You will be a passionate and energetic leader who collaborates with partners to support Wigan residents to live happy, healthy lives.
• You will have the commitment and drive to ensure ongoing improvement and transformation of the external market.
• You will be a great communicator and develop effective relationships with external providers and supporting professionals.

Organisation and context

Wigan Council has been voted "Overall Council of the Year" at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or "unbroken" between the supporting organisations. The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them. We are a small team within the wider Provider Management and Market Development service, committed to the co-design and delivery of excellent services for Wigan residents. We are proud of our ability to drive innovation and lead ambitious service redesign and improvement programmes. We are passionate about representing the voice of customers and local people in all of our work and work hard to develop mature, collaborative relationships with providers to achieve great outcomes for Wigan residents. We offer an environment which welcomes people with drive, enthusiasm, and a proactive approach to doing the "right thing", ensuring that people are supported through services which are genuinely enabling people to fulfil their potential and live happy lives. Though the role of the QPO is generic, this post will be aligned to homecare market.

Role details

• Salary: Grade 8, £18,181 - £20,388 per annum.
• Hours: 18.5 hours per week.

We're on a journey to build a workforce reflective of our Borough. We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!