Quality Oversight Manager

Devonshire Appointments; Sunderland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regulatory compliance organization in Sunderland is seeking a Quality Oversight Manager to lead quality oversight plans and compliance efforts. Key responsibilities include conducting audits, managing risk, and ensuring adherence to regulatory standards. Ideal candidates should have a background in FCA regulated roles and experience with Power BI, alongside strong communication skills. The role offers numerous employee benefits, including career development opportunities and wellness support.

Benefits

Employee Benefits Platform

Career development opportunities

Bupa Cash Plan

Refer a friend scheme - earn £500!

Qualifications

• Previous experience of working within an FCA regulated role would be advantageous.
• RCSA knowledge & understanding of IMS systems.

Responsibilities

• Develop, implement, and maintain quality oversight plans.
• Conduct regular audits, risk assessments, and root cause analysis.
• Prepare monthly and quarterly reports for senior leadership.

Skills

Excellent written and verbal communication

Good organisational skills/ability to multi-task

Self-motivated and proactive

Incident Management experience

Education

Risk Management or Corporate Governance qualification

Tools

Power BI

Job description

Overview

Job Overview

We have an exciting opportunity for someone who is an engaging and self-motivated individual to join our Risk and Compliance team as a Quality Oversight Manager based at Paragon's Sunderland site.

This is an important and vital role within the organisation, responsible for supporting a broad range of disciplines including quality oversight, risk management, incident and issue management, compliance, assurance, operational control, analysis, results and output.

Hours: Monday - Friday 8:30am - 5:00pm (flexible) 37.5 hours per week

Responsibilities

• Quality Oversight & Compliance: Develop, implement, and maintain quality oversight plans, tools, and templates tailored to client and regulatory expectations.
• Ensure adherence to ISO standards, GDPR, and internal Management systems and frameworks.
• Conduct regular audits, risk assessments, and root cause analysis to identify and mitigate compliance risks.
• Monitor and report on quality/compliance trends, escalating issues where necessary.
• Governance & Risk Management: Collaborate with the Head of Risk and Compliance to align quality oversight with the enterprise risk management framework.
• Support the GRC Manager in the development and maintenance of Risk Registers.
• Support with the response to audit findings and non-conformance investigations to ensure corrective actions (CAPAs) are implemented and tracked.
• Stakeholder Engagement: Liaise with internal teams (Corporate GRC, Operations, IT, HR, Technical) and external clients to ensure quality expectations are met.
• Represent the organisation during client audits and regulatory inspections.
• Reporting & Documentation: Prepare monthly and quarterly reports for senior leadership and clients.
• Maintain accurate records of quality activities, audit outcomes, and compliance metrics.

Qualifications & Skills

• Previous experience of working within an FCA regulated role would be advantageous
• Excellent written and verbal communication
• Experience with Power BI is preferable
• RCSA knowledge & understanding of IMS systems
• Good organisational skills/ability to multi-task and ensure prompt closure on client enquiries
• Self-motivated, self-sufficient, and proactive
• Incident Management experience

Desirable experience

• Risk Management or Corporate Governance qualification
• Knowledge of key standards; ISO27001, ISO9001, ISO22301
• Efficiency improvements - lean continuous improvement

Benefits

• Employee Benefits Platform
• Career development opportunities
• Reimbursements
• Bupa Cash Plan
• Cycle to work Scheme
• Wellbeing, Legal, Personal finance support
• Employee Assistance Programme
• Refer a friend scheme - earn £500!

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status