Quality Operative

Quanex; Wolverhampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global manufacturing company in Wolverhampton seeks a Quality Operative to ensure product quality and reliability. The role includes managing internal quality control, developing QC processes, and collaborating across teams. Candidates should have experience in manufacturing quality assurance and strong problem-solving skills. Benefits include a pension match, life assurance, and various employee support programs.

Benefits

Pension match up to 7%

4x Salary Life Assurance

Enhanced parental leave

Employee Assistance Programme

Cycle to Work Scheme

Free Eye Tests

Subsidized Canteen

Volunteering and Team Building Days

Qualifications

• Experience in quality assurance within manufacturing or production.
• Knowledge of quality management principles and standards (ISO, Six Sigma, Lean).
• Ability to work independently and manage time effectively.

Responsibilities

• Oversee internal quality control and manage customer product returns.
• Develop and maintain QC processes for new products.
• Collaborate with cross-functional teams to implement product strategies.

Skills

Attention to detail

Communication skills

Problem-solving skills

Education

GCSE/A-Level or equivalent

Technical qualifications in quality assurance

Tools

Quality testing equipment

Microsoft Office

Job description

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The Quality Operative plays a vital role in ensuring that our products/services meet the highest standards of quality and reliability. This position requires attention to detail, strong communication skills, and a proactive approach to problem-solving. The successful candidate will work closely with cross-functional teams to uphold quality standards and drive continuous improvement initiatives.

Main Tasks & Responsibilities:

• Oversee internal quality control in areas such as customer complaints, stock deliveries, QC audits, and new product arrivals.
• Develop and maintain robust QC processes, including sample inspection and initial inspection for new products.
• Create and manage a product complaints system to track and report issues.
• Conduct product surveillance activities like incoming goods and dispatch inspections, e.g., AQL inspection.
• Manage customer product returns, verify compliance, diagnose faults, and report issues per service agreements.
• Maintain documentation of inspections, daily actions, and feedback to the quality manager.
• Collaborate with the product team to review complaints and determine investigation or corrective actions.
• Rework defective stock as needed.
• Facilitate internal QC audits and support external audits by bodies like CERTIFIRE and BSI.
• Review incoming stock against specifications and liaise with suppliers and relevant teams on issues.
• Work collaboratively across departments to align and implement product strategies.
• Perform additional duties such as re-packing, re-labeling, and organizing product rework as required.
• Support the department's adherence to high standards, including 5S methodologies.
• Conduct monthly health and safety observations to promote safety culture.

Key Skills:

• GCSE/A-Level or equivalent; technical qualifications in quality assurance preferred.
• Experience in quality assurance within manufacturing or production, including product inspection.
• Knowledge of quality management principles, tools, and standards (ISO, Six Sigma, Lean).
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Proficiency with quality testing equipment, measurement tools, and software; understanding of GD & T is a plus.
• Problem-solving skills with the ability to analyze and address complex issues.
• Ability to work independently, prioritize, and manage time effectively.
• Proficiency in Microsoft Office, especially Word and Excel.
• Commitment to ethical standards and continuous improvement.

Benefits include:

• Pension match up to 7%
• 4x Salary Life Assurance
• Enhanced maternity, paternity, adoption, and shared parental leave
• Employee Assistance Programme
• Cycle to Work Scheme
• Free Eye Tests
• Subsidized Canteen
• Volunteering and Team Building Days

About Us:

We are Quanex, a global manufacturing company serving OEMs across various markets, including fenestration, hardware, cabinetry, solar, and more.

This role is based at our ERA site, a leader in hardware and SmartWare for residential doors and windows.

Our mission is to positively impact our customers, employees, and shareholders through innovation, technology, and excellent customer service.

Health & Safety:

We prioritize the health and safety of our employees by adhering to high safety standards, providing training, and fostering a culture of safety. We aim to minimize risks and promote well-being at all levels.

Join us and be part of a team where safety and success go hand in hand.