Quality Operations Project Coordinator -Localization expert

Russell Tobin; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

An innovative firm seeks a Quality Operations Project Coordinator specializing in localization. This role involves engaging with vendor quality stakeholders, overseeing quality processes, and managing communication across vendors. You will enhance quality operations by supporting the recruitment and training of specialists, ensuring compliance with guidelines, and maintaining linguistic assets. Join a dynamic team dedicated to delivering excellence in the localization industry, where your expertise will help shape the quality of content across multiple platforms. If you're proactive and thrive in fast-paced environments, this is the perfect opportunity for you.

Qualifications

• 3+ years of experience in localization project or quality management.
• Strong communication skills for diverse audiences.

Responsibilities

• Support vendor quality stakeholders and oversee quality at the vendor level.
• Manage translation feedback and maintain linguistic assets.

Skills

Localization Project Management

Quality Management

Communication Skills

Adaptability

Time Management

Education

BA/BS in Translation

Equivalent Degree

Tools

SDL Trados Studio

Idiom WorldServer

Job description

Quality Operations Project Coordinator - Localization Expert

Quality Operations Project Coordinator (Localization Expert) - UK Remote - 6 months (possible extension) - £24.50 per hour + holiday benefit

Responsibilities

• Support and engage with vendor quality stakeholders.
• Oversee and support quality at the vendor level in a cross-vendor engagement.
• Monitor cross-vendor communications, ensuring compliance with guidelines and providing support as applicable.
• Assist in recruiting, testing, onboarding, and training of LQA specialists.
• Support quality operations and processes, such as:
• Translation feedback: Manage requests, relay feedback to vendors, and communicate responses to stakeholders.
• Maintain linguistic assets: Manage terminology updates for various locales, from term scoping to task hand-offs and hand-backs; support style guide maintenance.
• LQA tasks: Manage hand-offs and hand-backs, oversee LQA feedback implementation, arbitration flows, and support root cause analyses, adhering to schedules.
• Manage vendor linguists' questions and needs queue.
• Report on quality results internally and externally, ensuring trackers are up-to-date, sharing data, and creating reports upon request.

Minimum Qualifications

• At least 3 years of experience in localization project or quality management, preferably vendor-side.
• BA/BS in translation, linguistics, or equivalent.
• Experience with localization platforms, file formats, CAT tools, and translation management systems like SDL Trados Studio, Idiom WorldServer, or similar.
• Excellent communication skills for diverse audiences.
• Ability to manage multiple projects under pressure in a fast-paced environment.
• Proactive, positive attitude.
• Adaptability and navigation of ambiguity.

Preferred Qualifications

• Knowledge of localization quality management best practices.
• Strong communication, time management, and organizational skills.
• Experience with cross-vendor communication in localization.
• Understanding of localization industry and quality management.
• Familiarity with Facebook, Instagram, Messenger, WhatsApp, and VR content.
• Knowledge of languages other than English.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Quality Assurance and Project Management

Industries

• Social Networking Platforms