Quality Operations Manager

Vitabiotics Ltd

Greater London

Hybrid

GBP 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

24 days annual leave

Birthday day off

Private medical insurance

Pension contributions

Staff discount on Vitabiotics products

Free onsite parking

Company events

Job summary

Vitabiotics Ltd in North West London is seeking an experienced Quality Operations Manager (permanent, full-time) to lead QA across materials, manufacturing and finished products, ensuring compliance with EU/UK regulations and cosmetic and food supplement standards.

The role combines site leadership with continuous improvement, CAPA and deviation investigations, and a shift to maintain high quality across supplier, manufacturing, and distribution activities. Hybrid: 3 days in office.

Qualifications

Degree in Pharmacy or related scientific discipline
Extensive GMP-regulated quality experience
Experience leading internal and external audits
Experience managing quality systems
Experience supervising quality personnel
Knowledge of Quality Risk Management methodologies

Responsibilities

Maintain and improve the Quality Management System (QMS)
Oversee compliance with regulatory requirements
Lead investigations into deviations and CAPAs
Manage Change Control and risk assessments
Coordinate internal and external audits

Skills

Leadership

Quality management

Regulatory compliance

Auditing

CAPA

Root cause analysis

Change control

Risk management

Quality documentation

Problem solving

Education

Pharmacy / Pharmaceutical Sciences

Tools

eQMS

Job description

Job title: Quality Operations Manager (permanent, full-time)

Location: North West London, NW2 7HF

Salary: Competitive

Hours: Monday - Friday 9:00am - 6:00pm + 1 hour lunch break

Hybrid: 3 days in office, 2 days working from home

Start date: Immediate

At Vitabiotics, you'll find a diverse bunch of talented folk who come from a wide range of backgrounds and possess an extensive array of experience. What brings us all together is a culture that thrives on innovation, mutual respect, team work and a sense of commitment. Vitabiotics is truly a great place to work!

Vitabiotics has pioneered advances in nutritional healthcare products for 55 years and the range includes many of Britain's leading supplement brands such as Perfectil, Pregnacare, Wellman, Wellwoman and Menopace.

As the UK's No.1 vitamin company, exporting to over 100 countries, Vitabiotics is widely acknowledged as leaders in innovation and in 2018 became the first vitamin company to twice receive the Queen's Award for Innovation, awarded for its ground breaking clinical research.

As part of our commitment to innovation and development, we are looking for experienced and technically focused Quality Operations Manager. You will be responsible for ensuring that quality standards, processes and systems are effectively implemented and maintained across day-to-day operations, from raw materials and manufacturing through to finished products. Working closely with technical, regulatory, manufacturing, product development and supply chain teams, you will help ensure products consistently meet quality, safety and regulatory requirements while identifying opportunities for continuous improvement. The ideal candidate will have strong technical and operational experience within a regulated environment, excellent attention to detail, and a proactive approach to maintaining high standards of quality and compliance.

Responsibilities Will Include...

Quality Management System (QMS)

Manage and maintain the Quality Management System in compliance with:
- EU and UK regulatory requirements
- Food supplement regulations
- Cosmetic regulations
- ISO quality standards where applicable
Ensure quality policies, procedures, work instructions, and records remain current and effective
Drive continuous improvement of quality systems and processes
Monitor quality metrics and report trends to senior management
Support the preparation and delivery of Management Review meetings

Compliance & Quality Assurance

Ensure ongoing compliance with applicable regulatory requirements
Provide QA oversight for manufacturing, packaging, warehouse, distribution, and outsourced activities
Support implementation and maintenance of HACCP principles where applicable
Provide quality oversight for cosmetic products in line with UK Cosmetic Regulation requirements
Assist with product quality reviews and market surveillance activities
Review and approve quality documentation, including:
- Standard Operating Procedures (SOPs)
- Specifications
- Batch records
- Certificates of Analysis
- Quality agreements
Support product disposition and release activities where authorized

Deviations, Investigations & CAPA Management

Lead investigations relating to:
- Deviations
- Non-conformances
- Out-of-specification results
- Customer complaints
- Quality incidents
Ensure robust root cause analysis is conducted
Oversee the implementation and effectiveness of Corrective and Preventive Actions (CAPAs)
Monitor investigation timelines and ensure regulatory expectations are met

Change Control & Risk Management

Manage the site Change Control process
Conduct quality impact and risk assessments for proposed changes
Ensure implementation activities are appropriately documented and approved
Promote Quality Risk Management principles throughout the organisation

Audit & Inspection Management

Manage the internal audit programme
Conduct and lead self-inspections across operational areas
Support supplier qualification and supplier auditing activities
Lead preparations for audits conducted by an external source e.g. MHRA
Coordinate responses to audit observations and regulatory findings

Supplier Quality Management

Support supplier qualification, approval, and ongoing performance monitoring
Review supplier quality documentation and agreements
Conduct risk-based supplier assessments
Monitor supplier performance and quality trends

Training & Quality Culture

Ensure effective, quality, and compliance training programmes are maintained
Mentor and develop Quality Officers and other quality team members
Promote a proactive quality culture throughout the organisation
Support cross-functional departments in understanding and meeting quality requirements

Leadership Responsibilities

Manage, coach, and develop members of the Quality team
Set objectives and performance expectations for direct reports
Support succession planning and capability development within the department

Requirements

Essential

Degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Biology, Microbiology, Quality Management, or a related scientific discipline
Extensive experience in a pharmaceutical quality role
Demonstrable experience within a GMP-regulated environment
Experience managing quality systems.
Experience leading internal and external audits
Experience managing or supervising quality personnel
Knowledge of Quality Risk Management methodologies

Desirable