Quality Officer - Modern Slavery Services

Migrant Help; England; Remote; GBP 32,000; Full time

Job summary

Migrant Help is seeking a Quality Officer for its Modern Slavery Services. This permanent role requires ensuring compliance with regulatory requirements and conducting quality assurance checks. The ideal candidate will possess strong skills in quality assurance and relationship-building, with a commitment to improving client services.

Benefits

Flexible working hours

Enhanced family-friendly provisions

Extra annual leave

Pension scheme with 8% employer contribution

Employee rewards and benefits platform

Qualifications

• Good understanding of the current Modern Slavery environment in the UK.
• Experience of creating and understanding reports and spreadsheets.

Responsibilities

• Carry out internal audits and ensure compliance with quality standards.
• Work with the MDS teams to ensure clients receive accurate support.

Skills

Quality assurance checks

Client outcomes assessments

Building relationships

Job description

Migrant Help have an exciting opportunity to recruit a Quality Officer - Modern Slavery Services to join our team!

Location: Homebased
Contract: Permanent
?Salary: GBP31,770 per annum

About us:

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

The Quality Officer - Modern Slavery Services role:

Part of the Quality team, the MDS Quality Officer is an invaluable and exciting role at Migrant Help. You will ensure compliance to contractual and regulatory requirements for the Modern Slavery victim support teams. This includes carrying out regular quality assurance checks to verify procedures are effective and are adhered to at all times. You will be expected to work closely with operational and support services teams to ensure the quality of service provided to our clients, as well as conformance to contract key performance indicators. There is a requirement to drive improvements and implement solutions where a shortfall in compliance or quality is observed.

If you have demonstrable experience working with colleagues on all levels ensuring and encouraging best practice, and are looking for an exciting role that makes a difference, we d love to hear from you!

Key responsibilities of our Quality Officer - Modern Slavery Services:

• Carry out internal audits as required, including planning, auditing and report writing.
• To take responsibility for ensuring timely completion of quality assessments and audits, working with colleagues and partners to develop a strong and efficient audit plan.
• Work with the MDS (Modern Day Slavery) teams to ensure our clients receive accurate support, advice and guidance, delivered with empathy and kindness.
• Develop performance monitoring processes across various teams, helping to develop quality scorecards and quality assurance processes.
• Ensuring the continuous effectiveness of the operational Quality Frameworks and procedures
• Provide information and reports to the Management Team outlining quality assessment trends, non-conformities, risks and opportunities for improvement.
• Identify root causes of any non-conformances and create improvement plans to ensure non-conformances are addressed and rectified.
• Work within the organisation s ISO frameworks to ensure adherence to ISO standards.
• To collaborate with internal and external stakeholders to ensure audits and assessments are planned and executed correctly.

The skills and abilities you need:

• A good understanding of the current Modern Slavery environment in the UK
• Experience of quality assurance checks or assessments
• Experience of creating and understanding reports and spreadsheets, as well as the ability to present findings and trends
• Ability to build strong working relationships with a variety of colleagues
• Experience of client outcomes assessments and the subsequent analysis of information.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:

• Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

These are some of the benefits we offer

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 2nd July 2025

If you are interested in becoming our new Quality Officer - Modern Slavery Services, please click 'APPLY' today. We look forward to hearing from you!