Quality Officer - FT or PT available

Local Solutions; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A social enterprise in Liverpool is seeking a Quality Officer. This role focuses on ensuring high standards of care by developing and overseeing care plans while fostering partnerships with local authorities and stakeholders. The ideal candidate will have experience in risk assessment and quality monitoring, demonstrating strong communication skills and attention to detail. Benefits include a Free Enhanced DBS, Blue Light Card, and access to Employee Assistance programs.

Benefits

Free Enhanced DBS

Blue Light Card

Access to Employee Assistance Programme

50% discount for Watersports Centre

Annual awards for nominated employees

In-house referral scheme

Supported development through apprenticeships

Qualifications

• Proven experience in care planning, risk assessment, and quality monitoring.
• Knowledge of CQC regulations and best practices.
• Driving license and personal vehicle required.

Responsibilities

• Develop and oversee person-centred care plans.
• Conduct risk assessments and 6-monthly reviews.
• Ensure compliance with CQC's key lines of enquiry.

Skills

Communication

Risk Assessment

Care Planning

Time Management

Compassion

Attention to Detail

Education

NVQ Level 3 or above

Job description

Main purpose of the role:
The purpose of the Quality Officer role is to ensure high standards of care through the development and oversight of person-centred care plans, completed in collaboration with service users within a specific time frame. This role plays a vital part in safeguarding and enhancing quality by conducting timely risk assessments, 6-monthly reviews, and responding to urgent issues as they arise. Working in partnership with local authorities, stakeholders, and medical professionals, the Quality Officer ensures all practices are aligned with the CQC's five key lines of enquiry. Through consistent monitoring and proactive quality assurance, the role supports the delivery of safe, effective, and responsive care across the service.

About us:

Local Solutions is a pioneering social enterprise dedicated to empowering individuals and communities across Merseyside and North Wales. For over 50 years, we have been delivering high-quality care and support services, making a tangible difference in people's lives. Guided by our core values Compassionate, Pioneering, Reliable, and Knowledgeable, we are committed to providing innovative and sustainable social care solutions.

Requirements:

Knowledgeable

• Applies specialist knowledge of person-centred care
• Demonstrates up-to-date understanding of regulations and best practices
• Provides guidance and support to care teams
• Identifies and mitigates risks through informed assessments
• Commits to continuous learning and professional development

Compassionate

• Develops care plans that reflect individual needs and values
• Listens actively and responds with empathy
• Supports a culture of dignity and respect
• Encourages compassionate care across the team

Reliable

• Delivers timely and accurate documentation
• Responds promptly to emerging risks and urgent needs
• Follows through on commitments and responsibilities
• Can be relied upon by colleagues

Pioneering

• Encourages creative, person-led solutions
• Drives continuous improvement in care quality
• Adopts and promotes best practices
• Leads with a learning mindset

Essential:

• Proven experience in care planning, risk assessment, and quality monitoring within health or social care settings
• Knowledge of CQC regulations and the five key lines of enquiry (KLOEs)
• Excellent communication skills, with the ability to engage effectively with service users, families, professionals, and stakeholders
• Ability to manage competing priorities and respond quickly to urgent needs
• High attention to detail and commitment to maintaining accurate, compliant documentation
• Confident working independently and as part of a team
• Strong organisational and time management skills to meet strict deadlines (e.g., 48-hour care plan completion)
• Compassionate, empathetic, and person-centred approach to care delivery
• Driving license and personal vehicle required

Desirable:

• Relevant health and social care qualifications (e.g., NVQ Level 3 or above, or equivalent)
• Experience supporting services through CQC inspections or quality audits
• Previous involvement in service development or quality improvement initiatives
• Familiarity with digital care planning systems and risk management tools
• Experience working with diverse populations and understanding of inclusive practices

Benefits

• Provide all staff with a Free Enhanced DBS.
• Blue Light Card.
• Access to a full Employee Assistance Programme.
• 50% discount for our Watersports Centre.
• Annual awards for nominated employees.
• In-house referral scheme.
• Supported development through apprenticeships and funded courses.