Quality Officer - Asylum Services

Migrant Help ð§¡; Dover; Remote; GBP 32,000; Full time

Job summary

Migrant Help is looking for a Quality Officer - Asylum Services to ensure compliance and operational quality within our asylum support teams. In this permanent, home-based role, you will conduct audits, enhance quality standards, and work collaboratively to improve service delivery. The position offers a competitive salary, enhanced annual leave, a non-contributory pension scheme, and various employee benefits.

Benefits

35 hours working week with flexibility

Enhanced family-friendly provisions

Extra annual leave

Employee rewards platform access

Wellbeing support

Non-contributory pension scheme with 8% employer contribution

Qualifications

• Demonstrable experience in auditing and compliance.
• Ability to create reports with actionable plans.
• Experience working collaboratively across teams.

Responsibilities

• Ensure compliance with legal and contractual requirements.
• Conduct internal audits and report findings.
• Collaborate with stakeholders for effective assessments.

Skills

Knowledge of the UK asylum system

Audit procedures knowledge

Quality Assurance procedures

Data analysis

Report writing

Building relationships

Job description

Migrant Help have an exciting opportunity to recruit a Quality Officer - Asylum Services to join our team!

Location: Homebased

Contract: Permanent

Salary: £31,770 per annum

About us:

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

The Quality Officer - Asylum Services role:

Part of the Quality team, the AIRE Quality Officer is a dynamic and rewarding role at Migrant Help. You will ensure compliance and quality within our AIRE teams, these are the teams that work on our Asylum Support Services. You will carry out audits and assessments both internally and with subcontractors to ensure compliance with contractual and legal requirements, as well as quality assurance checks and calibration sessions. You will report on your findings and find opportunities for improvement to drive operational quality procedures and standards.

If you have demonstrable experience working with colleagues on all levels ensuring and encouraging best practice, and are looking for an exciting role that makes a difference, we’d love to hear from you!

Key responsibilities of our Quality Officer - Asylum Services:

• To ensure the AIRE (Asylum Support) service adheres to all legal and contractual requirements, finding opportunities for improvement and actioning solutions to develop our quality standards, contract compliance and improve future audit results.
• Carry out internal audits as required, including planning, auditing and report writing.
• Work with the AIRE (Asylum Support) teams to ensure our clients receive accurate support, advice and guidance, delivered with empathy and kindness. Develop performance monitoring processes across various teams, helping to develop quality scorecards and quality assurance processes.
• To collaborate with internal and external stakeholders to ensure audits and assessments are planned and executed correctly.
• To provide support and deliver feedback to colleagues in order to drive understanding and compliance to quality standards. To build positive relationships and a strong network to create an open and honest environment for the assessments and audits to take place.
• To take responsibility for ensuring timely completion of quality assessments and audits, working with colleagues and partners to develop a strong and efficient audit plan. Monitor compliance and scorecard completion. Lead on Calibration Sessions and guide colleagues through the various quality assurance processes.
• Provide information and reports to the Management Team outlining quality assessment trends, non-conformities, risks and opportunities for improvement, both for Migrant Help and external suppliers and subcontractors.
• Support the teams to ensure operational documents are correctly reviewed, updated, and controlled.
  
  

The skills and abilities you need:

• A good knowledge of the UK asylum system.
• Significant knowledge of internal and/or external audit procedures
• Solid understanding of Quality Assurance procedures and strategies
• Ability to build strong working relationships with a variety of colleagues
• Ability to create clear and detailed reports, including data analysis, suggestions and opportunities for improvement, and a proposed action plan to tackle any non-conformities.
  
  

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:

• Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
  
  

These Are Some Of The Benefits We Offer

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.
  
  

Closing Date: 2nd July 2025

If you are interested in becoming our new Quality Officer - Asylum Services, please click 'APPLY' today. We look forward to hearing from you!