Quality Monitoring and Improvement Officer

Join Our Team as a Quality & Improvement Monitoring Officer!

Are you passionate about driving quality and excellence in service delivery? Do you have a knack for data analysis and a desire to make a real impact? If so, we have the perfect opportunity for you! We are looking for a hardworking individual with a positive attitude and a quick learner who would be perfect for this role. Your dedication and enthusiasm will be key in our friendly and supportive team.

About the Role:

As a Quality & Improvement Monitoring Officer, you will play a pivotal role in supporting the Quality Assurance and Commissioning teams in delivering outstanding quality functions across Warwickshire County Council. Your expertise will help ensure that our commissioned services meet the highest standards, benefiting service users in Warwickshire.

Key Responsibilities:

• Quality Assurance:Collaborate with Quality Assurance Officers and Commissioners to gather, analyse, and present data, ensuring high standards in commissioned services.
• Data Management:Utilise and enhance the Power BI Quality Dashboard to maximise the benefits of gathered information.
• Stakeholder Support:Provide training and ongoing support to stakeholders, helping them navigate and utilise quality assurance tools effectively.
• Performance Monitoring:Oversee the Quarterly Performance Return process, ensuring timely and efficient data collection and reporting.
• Continuous Improvement:Stay updated on policies, procedures, and best practices in quality assurance, and contribute to ongoing improvements.

What We’re Looking For:

• Educational Background:A-level standard education or equivalent experience in service improvement, quality assurance, or performance management.
• Experience:Proven track record in data preparation, interpretation, and presentation.
• Technical Skills:Proficiency in Microsoft Power BI and other Microsoft tools.
• Communication:Excellent written and verbal communication skills, with the ability to convey innovative ideas to aid continuous improvement.
• Analytical Mindset:Strong problem-solving skills and the ability to work independently, managing multiple tasks and deadlines.

Why Join Us?

• Impactful Work:Your contributions will directly influence the quality of services provided to the residents of Warwickshire.
• Professional Growth:Opportunities for personal development and career advancement within a supportive team environment.
• Innovative Environment:Be part of a forward-thinking team that values creativity and innovation in service delivery.
• Benefits: Staff discounts, an Employee Assistance Programme, coaching and counselling services, agile working arrangements, a generous holiday allowance with the option to purchase additional leave, and high-quality supervision and peer support.

If you’re ready to take on a challenging and rewarding role that makes a difference, apply now to become our next Quality & Improvement Monitoring Officer!

For further information please see the Job Description and Person Specification below;

Quality Monitoring and Improvement Officer

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feels?valued, included, safe, supported,?and?welcome. Our people are at the heart of this vision, could you be one of them!?

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

To discuss the role please contact Vanessa Belton by emailing vanessabelton@warwickshire.gov.uk or Harriet Bennett by emailing harrietbennett@warwickshire.gov.uk

Closing date:19^th May 2025

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See?more