Quality Manager (Respiratory & Warehouse Operational Quality Team)

1054 GlaxoSmithKline Services Unlimited; Ware; On-site; GBP 60,000 - 80,000; Full time

Job summary

GlaxoSmithKline plc in Ware is seeking a Quality Manager to ensure all manufacturing and non-manufacturing activities comply with SOPs, cGMP and regulatory standards. You will assess quality impacts, manage quality systems and ensure products are manufactured, packaged and released to registered specifications.

Based at our new oral solid dose facility, you will lead CAPA reviews, oversee GMP procedures, and coach staff to uphold high quality and compliance while collaborating with R&D and

Qualifications

• BSc in Scientific, Technical or Engineering discipline.
• Experience in current Good Manufacturing Practice environment.
• Experience in applying Quality Management Systems (QMS).

Responsibilities

• Liaise with functions to handle incidents affecting quality; record, remediate and investigate deviations.
• Review and endorse CAPA proposals.
• Provide QA approval of GMP procedures and documents; monitor quality processes.
• Manage receipt, processing and closure of customer complaints.
• Support investigation of vendor complaints.
• Identify and resolve quality issues in manufacturing, packaging, warehouse and non-manufacturing areas.
• Ensure changes are controlled and impacts assessed.
• Ensure product released/shipped meets quality standards.
• Provide quality oversight of facilities, equipment and personnel including GMP areas.
• Support Distribution Risk Assessments.
• Coach staff on quality standards via TAP, Gembas and quality meetings.

Skills

Quality management

GMP

CAPA

Regulatory compliance

GxP regulations

Education

BSc in Scientific/Technical/Engineering

Tools

GMP procedures

Job description

As a Quality Manager, you ensure all manufacturing and non‑manufacturing activities comply with SOPs, cGMP, and regulatory standards. You assess quality impacts, manage quality systems, and ensure products are manufactured, packaged, and released in full compliance with registered specifications and UK/EU regulatory requirements. This role is aligned to the Respiratory & Warehouse function. About Ware Manufacturing Site: We are co-located with our R&D colleagues and recently opened a new, state-of-the-art oral solid dose facility at Ware. At this location our scientists, technicians and engineers work collaboratively together to rapidly knowledge transfer and deliver GSK’s most innovative, medicines faster and more efficiently. On site we produce over 70 million respiratory inhalers each year with growing demand in future years. The site also processes Active Pharmaceutical Ingredient for use both on site and other manufacturing sites in our network.

Key responsibilities

• To liaise with other functions as appropriate in dealing with incidents affecting product quality or compliance, ensuring that deviations from Good Manufacturing Practices (GMP), specifications or company standards are fully recorded, remediated and investigated.
• To include the review/endorsement of Corrective and Preventive Action (CAPA) proposals.
• To provide Quality approval of GMP procedures and documents Participate in management monitoring of Quality processes and support wider value stream management monitoring activities.
• Manage the receipt, processing and closure of customer complaints.
• Provide necessary support in the investigation of vendor complaints.
• Identify and resolve potential quality issues within manufacturing/packing/warehouse operations or other non-manufacturing areas as appropriate, through inspection, GEMBA and process confirmation.
• Ensure manufacturing, packaging, Warehouse and wider support process changes are controlled appropriately and the impacts adequately assessed and monitored.
• Ensuring that product released/shipped conforms to the required quality standards.
• Provide quality oversight of facilities, equipment and personnel including GMP area.
• Support Distribution Risk Assessments (if applicable).
• To coach staff in setting and maintaining appropriate quality and compliance standards and liaise with supported functions in providing quality guidance through TAP process, Gembas and quality meetings.

About You

As this role is multi-faceted and includes liaising with a wide variety of on-site production and operations teams, you will be a self-motivated person who has experience of working in quality and/or manufacturing at a complex manufacturing site. You will be resilient and calm under pressure, with strong people skills and a proven ability to drive performance. You will have a strong continuous improvement mindset. Effective written and verbal communication and excellent interpersonal skills, as well as the ability to organise and prioritise workload are considered essential skills.

CLOSING DATE for applications: Wednesday 25th of November 2026 (COB).

Basic qualifications

• BSc in Scientific, Technical or Engineering discipline or equivalent experience in working in a Pharmaceutical Manufacturing Facility or any related field.
• Experience working in current Good Manufacturing Practice environment.
• Experience in application of Quality Management Systems (QMS).

Preferred qualifications

• Experience in delivering clear, structured communication to ensure alignment on project requirements and timelines.
• Experience in organising and prioritising workload in a changing environment.
• Inquisitiveness and ability to challenge a situation Computer literate experience.

Work Arrangements

Site based role, 5 days per week in the office Please note that this role requires the successful applicant to be based/work in the GMP area for the site.

Skills

• Data Integrity
• Detail-Oriented
• Digital Fluency
• GxP Regulations
• Influencing Without Authority
• Lean Management
• Pharmaceutical Regulatory Compliance
• Problem Solving
• Quality Assurance (QA)
• Risk Awareness
• Technical Writing

Why GSK?

Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Equal Opportunity Employer

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at [e-mail] where you can also request a call. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide.

We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more on our career site.