Quality Manager - Luxury Hotel | €52,000-60,000 + Bonus

COREcruitment; London; On-site; GBP 45,000 - 53,000; Full time

Job summary

A leading luxury hotel brand in London is seeking a dedicated Quality Manager to oversee quality assurance and compliance programs. The ideal candidate will have a strong background in food and beverage service standards, experience in conducting guest experience audits, and the ability to enhance operational excellence across departments. This role offers a competitive salary of €52,000–60,000 plus bonus, providing an opportunity to make a significant impact on guest satisfaction and hotel reputation.

Benefits

Competitive salary

Bonus opportunities

Career growth potential

Qualifications

• Strong background in F&B service standards and operational excellence, ideally within the luxury hotel segment.
• Experience in conducting guest experience audits and implementing quality assurance systems.
• Proven ability to partner with department heads to embed a culture of service excellence.
• Familiarity with Quality Management Systems and compliance standards.

Responsibilities

• Lead and monitor the implementation of the hotel's Quality Management System.
• Conduct regular audits and inspections to ensure consistency in service and departmental readiness.
• Act as the main liaison for external audits, sustainability partners, and quality-related certifications.
• Analyze guest feedback and work with operational teams to resolve service issues and enhance satisfaction.
• Ensure the highest standards of cleanliness, hygiene, and maintenance across all premises.

Skills

F&B service standards

Operational excellence

Compliance standards

Job description

Quality Manager - Luxury Hotel | €52,000–60,000 + Bonus

I’m working with a renowned luxury hotel, seeking a dedicated and detail-driven Quality Manager.This role requires a strong background in F&B service standards to lead quality assurance and compliance programs, ensuring operational excellence across all departments.You will report directly to the General Manager.

Perks & Benefits:

• Salary: €52,000–60,000 gross yearly, plus a bonus
• Company: Work for a leading brand in the luxury hospitality sector
• Impact: Directly influence guest satisfaction and the hotel’s reputation for excellence
• Career Growth: A chance to drive quality initiatives across all departments of a premium property

Your Experience:

• A strong background in F&B service standards and operational excellence, ideally within the luxury hotel segment.
• Experience in conducting guest experience audits and implementing quality assurance systems.
• Proven ability to partner with department heads to embed a culture of service excellence.
• Familiarity with Quality Management Systems and compliance standards.

Your Responsibilities:

• Lead and monitor the implementation of the hotel's Quality Management System.
• Conduct regular audits and inspections to ensure consistency in service and departmental readiness.
• Act as the main liaison for external audits, sustainability partners, and quality-related certifications.
• Analyze guest feedback and work with operational teams to resolve service issues and enhance satisfaction.
• Ensure the highest standards of cleanliness, hygiene, and maintenance across all premises.

If you’re interested, please get in touch with Clay at [e-mail]