Quality Manager - ESN

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• Ensure all ESN impacting processes are integrated into the ESN Quality Management System (QMS) and are subject to the assurance framework.

• Deliver the QMS process maturity and control targets as defined by the ESN strategy and drive a zero-tolerance approach to missed compliance.

• Maintain an effective governance structure across all levels within the organisation to deliver the highest possible quality standards for the service — think ‘mission critical’.

• Be accountable for ESN’s ongoing certification of the ISO9001:2015 Standard. Support Group Quality and external audit requirements for surveillance and recertification when required.

• Define and implement business improvements to continuously improve the service for end users, ensuring excellent Risk and Issue Management is in place.

The skills you’ll need

• Communication
• Continuous Improvement
• Problem Solving
• Risk Management
• Business Process Improvement

What you’ll be doing

• Ensure all ESN impacting processes are integrated into the ESN Quality Management System (QMS) and are subject to the assurance framework.
• Deliver the QMS process maturity and control targets as defined by the ESN strategy and drive a zero-tolerance approach to missed compliance.
• Maintain an effective governance structure across all levels within the organisation to deliver the highest possible quality standards for the service — think ‘mission critical’.
• Be accountable for ESN’s ongoing certification of the ISO9001:2015 Standard. Support Group Quality and external audit requirements for surveillance and recertification when required.
• Define and implement business improvements to continuously improve the service for end users, ensuring excellent Risk and Issue Management is in place.

The skills you’ll need

• Communication
• Continuous Improvement
• Problem Solving
• Risk Management
• Business Process Improvement

What we would like to see on your CV

• Proven experience in deploying and managing ‘Quality Management Systems’, including process integration, audit planning, execution, control framework management, scoring, reporting, and governance.
• Deep understanding of ISO9001:2015 Standard and Quality Management Systems, including audit and assurance management. Knowledge of the ‘three lines of defence’ assurance framework and accountability allocation.
• Qualified at least to Lead Auditor level with excellent audit execution skills and ability to add business value.
• Proven communication and stakeholder management skills, able to influence across all levels using data and evidence to ensure quality outcomes.
• Excellent understanding of mobile network architecture and operational network management processes.
• Desirable: Six Sigma certification and experience working on complex HMG/3ES programmes.

Benefits

At BT, we connect people and provide a range of benefits including a competitive salary, pension scheme, bonus, healthcare, flexible benefits, generous leave, family leave, health support, training, shares, discounts, and more. We promote a diverse and inclusive culture that values innovation and your development.

Flexible Working

This role offers a 3+2 flexible working model, requiring presence at the contractual location 3 days a week with 2 flexible days.

Join BT, a global leader in secure connectivity and collaboration, committed to diversity, digital inclusion, and societal impact. We welcome applications from diverse backgrounds and those seeking flexible working arrangements, and we offer adjustments for the selection process as needed.