Quality Manager

Reliance Worldwide Corporation; West Devon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the plumbing and construction sector seeks a Quality Engineering Manager to enhance their QA function and ensure compliance across the site. The ideal candidate will possess relevant experience in Quality Engineering/Management, and familiarity with quality tools like ISO 9001 and IATF 16949. This role offers opportunities to promote continuous improvement and drive quality initiatives within the organization.

Benefits

25 days holiday

Recognition and reward schemes

Learning and development opportunities

Employee Assistance Programme

Cycle to Work & Tech Schemes

Enhanced Maternity and Partner Leave

Qualifications

• Experience in Quality Engineering/Management, preferably in automotive.
• Familiarity with quality tools like ISO 9001 and IATF 16949.
• Literate and numerate.

Responsibilities

• Ensure health and safety compliance across the site.
• Manage the site Quality Engineering and QA teams.
• Develop and implement processes to improve quality and margins.

Skills

Quality Engineering/Management

ISO 9001

IATF 16949

Continuous Improvement

Quality Tools

Education

Engineering qualification

Quality management qualification

Job description

Plumbing Matters. We make it better. Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating, and construction to make our customers’ lives easier, while sustainably delivering unrivalled returns. We are publicly listed on the Australian stock exchange (ASX) with global headquarters in Atlanta, Georgia, USA, regional headquarters in Brisbane, Australia, and London, UK. Our global family of trusted brands is committed to making a positive, lasting impact – we are better for our planet and better for our people. We operate in 45 facilities across 20 countries. We’re acquisitive and focused on growth.

Our Culture

We’re big enough to make a difference and small enough for each of us to make an impact. While we operate on a global scale, we understand the importance of local markets by focusing on their needs. Our culture encourages our people to think differently, challenge the status quo, and shape the world around us. Our values, SPIRIT, guide our work with a focus on Safety, Passion, Integrity, Reliability, and Innovation, as one global team. We foster an environment where trying new things, moving quickly, and punching above our weight are valued. Our strategy emphasizes safety, diversity, inclusion, sustainability, and community contribution. Everyone at RWC makes a valuable contribution. If this sounds like somewhere you see yourself, read on.

Job Requirements

Job Purpose

Promote the principles of Quality Improvement and manage the QA and QE functions.

Key Responsibilities

• Ensure health and safety compliance across the site
• Manage the site Quality Engineering and QA teams
• Maintain documentation of systems, procedures, and instructions throughout manufacturing
• Develop and implement processes to improve quality, customer satisfaction, and margins using tools like CAPA and PDCA
• Identify and deploy local Continuous Improvement activities, including cross-functional training and coaching
• Manage site QA and Goods Inwards inspection activities
• Represent quality in APQP/NPI processes, including MSA, FMEA/QCP, inspection sheets, and work procedures
• Investigate internal customer and supplier quality issues; develop corrective and preventive actions
• Escalate unresolved issues and complaints involving insurance claims
• Report and communicate Quality KPIs to the Director of Quality and site teams
• Handle customer-facing communications related to Quality issues or queries
• Perform any other reasonable tasks within your capabilities and follow management requests

Knowledge, Skills & Expertise

• Experience in Quality Engineering/Management, preferably in automotive
• Familiarity with quality tools like ISO 9001, IATF 16949, CAPA, PDCA
• Development and monitoring of KPIs
• Auditing to ISO 9001 standards, including internal and third-party audits
• Promotion of inspection techniques and continuous improvement initiatives
• Training staff in Quality and CI activities across departments

Qualifications/Education

• Literate and numerate
• Engineering qualification (preferred)
• CI or quality management qualification (preferred)

Competencies / Behaviours

• Customer and Quality focus
• Adaptability to change
• Cross-functional leadership
• Ability to work independently
• Integrity in decision-making

What We Offer

• 25 days holiday
• Recognition and reward schemes
• Learning and development opportunities
• Employee Assistance Programme
• Cycle to Work & Tech Schemes
• Enhanced Maternity and Partner Leave

Reliance Worldwide Corporation Ltd is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Assistance or accommodations for disabilities are available upon request. Your information will be kept confidential according to GDPR.