quality manager

wagamama; United Kingdom; On-site; GBP 42,000 - 45,000; Full time

Job summary

An established industry player is seeking a Quality Manager to enhance product quality and compliance in their central production unit. This role involves implementing quality management systems, ensuring adherence to legal and regulatory standards, and driving continuous improvement. The ideal candidate will possess a food-related degree, HACCP qualification, and strong communication skills. Join a dynamic team committed to delivering exceptional food quality and safety while enjoying various perks like a competitive salary, private healthcare, and opportunities for personal growth. This is a fantastic opportunity to make a significant impact in a thriving environment.

Benefits

£42,000 - £45,000 annual salary

Discretionary 10% bonus opportunity

£200 wagamama food allowance

Private healthcare

Pension contribution

Various discounts across retail, hospitality + leisure

Internal progression opportunities

Kintsugi wellness access to counsellors

Cycle to work scheme

Family friendly policy

Qualifications

• Experience in quality management systems and food safety standards.
• Ability to manage supplier relationships and maintain quality standards.

Responsibilities

• Control and implement the quality management system for compliance.
• Define product specifications and monitor customer feedback.
• Manage site suppliers and maintain BRC certification.

Skills

Food related degree or equivalent experience

Internal auditor qualified

HACCP qualification

Regulatory knowledge and awareness of food legislation

Strong written and verbal communication skills

People management skills

Motivated and a team player

Full driving licence and flexibility needed

Education

Food related degree

Job description

About the Role

At wagamama, we're an eating house for the soul. With over 160 UK restaurants and growing, our purpose is to nourish the world from bowl to soul, inspired by fast–paced Japanese ramen bars since 1992. A celebration of Asian food brought wagamama to life.

We're looking for a Quality Manager to join us on our continuous journey of true nourishment.

Purpose

To recommend, establish, monitor, and manage improvements to systems that will ensure product and process quality standards meet wagamama expectations, legal requirements, and established industry standards for the wagamama central production unit.

Responsibilities

1. To control and implement the quality management system and ensure compliance with all legal, regulatory, and wagamama requirements.
2. To define and maintain product and process specifications and to challenge factory processes.
3. To contribute to the NPD process, developing and launching products that meet wagamama expectations.
4. To deliver and maintain any third-party accreditation standards.
5. To ensure that any non–conformance management process is robust to deliver the improvement required and identify the root cause of problems.
6. To monitor customer feedback and complaints and ensure that customers' expectations are met.
7. To provide knowledge on matters of food quality, safety, science/technology & due diligence.
8. To regularly monitor and audit all aspects of the quality management system.
9. To ensure all suppliers meet approval requirements and be responsible for maintaining records to prove BRC certification for all suppliers.
10. To use supplier and raw material knowledge to identify potential/emerging integrity risks throughout the supply chain.
11. To proactively drive ways of working and results for robust governance.

Role Deliverables

1. To achieve and maintain BRC – grade A status.
2. To ensure H&S and hygiene standards are maintained and improved.
3. To deliver quality standards.
4. To manage site suppliers and supply base.
5. To develop team members.

Key Skills and Personal Attributes

1. Food related degree or equivalent experience.
2. Internal auditor qualified.
3. HACCP qualification.
4. Regulatory knowledge and awareness of food legislation.
5. Motivated and a team player.
6. Strong written and verbal communication skills.
7. People management skills.
8. Full driving licence and flexibility needed.

Wok's in it for you

• £42,000 - £45,000 annual salary.
• Discretionary 10% bonus opportunity per year.
• GBP200 wagamama food allowance.
• Private healthcare.
• Pension contribution.
• Various discounts across retail, hospitality + leisure.
• Internal progression opportunities with fully funded apprenticeship programmes to support your growth.
• Kintsugi wellness access to counsellors, cycle to work scheme, discounted gym + leisure.
• Family friendly policy: any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay.
• Financial wellbeing support: access to loans repaid through your salary for those 'strapped for cash' moments in life.