Quality Manager

ZipRecruiter; Peterborough; On-site; GBP 35,000 - 55,000; Full time

Job description

Job Title: Site Quality Manager

Location: Peterborough
Salary: Competitive (dependant on experience), plus bonus
Reporting To: Group Operations Director
Direct Reports: Site Quality Team

Role Overview
The Site Quality Manager is responsible for overseeing the daily operations of the quality team, ensuring all products meet customer requirements. This role includes managing customer issues and returns, conducting root cause analysis, and driving process improvements using continuous improvement methodologies and quality control techniques. Additionally, the Site Quality Manager is responsible for maintaining the UK ISO 9001:2015 certification by ensuring all processes and procedures are compliant. As a key member of the site operations management team, this role supports manufacturing and operational activities to enhance overall quality performance.

Key Responsibilities

1. Quality Management & Compliance

• Ensure all duties are performed safely and in compliance with health and safety legislation (HASAW Act 1974).
• Oversee and manage customer complaints and returns, ensuring timely resolution and feedback integration into production.
• Drive continuous improvement by analyzing quality data, production scrap, and process capability studies to enhance cost efficiency.
• Ensure all quality documentation, measuring equipment, and master samples are identified and in working order before production.
• Maintain and manage a register of calibrated equipment, fixtures, jigging, and gauging required for manufacturing.
• Lead the process for new part introduction and changes, supporting PPAP approvals, SRTD processes, and measurement studies.
• Manage the site quality team in conducting production audits, first-off checks, quarantining non-compliant products, and addressing escalated production or customer quality issues.

Performance & Continuous Improvement

• Reduce the cost of quality and manufacturing defects while meeting customer expectations.
• Track and improve performance metrics, including:
  • Cost of Quality Scrap (£)
  • Right First Time (%)
  • Production OEE (losses to quality) (%)
  • Customer Returns (£)
  • Rework (£)

Health & Safety

• Ensure compliance with health and safety policies and regulations.
• Immediately report any accidents, near misses, or hazards, and support investigations.
• Maintain personal protective equipment in good condition.
• Keep the work environment clean, tidy, and obstruction-free.

Communication & Team Leadership

• Participate in and lead team briefings as required.
• Identify and communicate any issues that may affect individual, team, or site performance.
• Train and onboard new employees as necessary.
• Support personal and team development through performance appraisals and continuous improvement initiatives.

Working Hours & Compensation

• Schedule Options:
  • Monday to Friday, 8:00 AM – 5:00 PM (60-minute unpaid break)
  • Monday to Friday, 8:00 AM – 4:30 PM (30-minute unpaid break)
• Salary: Competitive (dependant on experience), plus bonus