Quality Manager

NHS; Nottingham; On-site; GBP 47,000 - 55,000; Full time

Job summary

A prominent healthcare provider in Nottingham is seeking a Quality Manager responsible for leading quality care processes and governance. The ideal candidate will have a relevant degree and management experience. This role involves operational oversight, quality assurance processes, and collaborative leadership within the healthcare team. Competitive salary offered between £47,810 and £54,710 annually.

Qualifications

• Educated to degree level in a relevant subject or equivalent experience in quality.
• Management qualification or equivalent experience leading teams.
• Evidence of completion or working towards PSIRF required training.

Responsibilities

• Lead and develop processes to ensure high-quality care.
• Maintain governance arrangements across policies and reporting.
• Support senior members in operational oversight of quality.

Skills

Communication skills

Analytical skills

Leadership

Negotiation

Quality improvement methodology

Education

Degree in relevant subject or equivalent qualification

Management qualification

Tools

Microsoft Office

Job description

Quality Manager

Go back Nottingham University Hospitals NHS Trusts

The closing date is 26 October 2025

An exciting opportunity has arisen to join NUH in the Medicine Care Group Quality Team. Following an organisational change process there are two vacancies in the new role of Quality Manager.

Main duties of the job

The post holder has responsibility for leading, maintaining and developing processes and systems within the Care Group to ensure delivery of high-quality care. This includes embedding robust governance arrangements in line with the Corporate Governance Framework which ensures standardisation and consistency across policies, templates, reporting and escalation processes.

The post holder is responsible for the provision of a comprehensive Care Group Quality Service, which is both responsive and accurate, providing safe and effective care to our patients. This will include engaging and facilitating effective quality governance processes and oversight of Directorates and Services. The post holder will also engage with corporate services to enable trust oversight of quality whilst working under the direction of the Care Group Deputy Head of Quality. The post holder will be the lead and expert within the Care Group for responding to queries or enquiries providing advice and guidance as required.

Reporting to the Care Group Deputy Head of Quality, the post holder will support senior members to provide leadership and operational oversight of the Care Group Quality Team.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job responsibilities

Please see the attached job description and person specification for more details about the role.

The post holder will be expected to work across all sites of NUH.

Person Specification

Training & Qualifications

• Educated to degree level in relevant subject or equivalent qualification/experience in specialist environment of quality (eg clinical effectiveness/patient safety and experience)
• Management qualification or equivalent experience of leading and developing individuals and teams
• Evidence of completion or working towards PSIRF required training i.e. Involving patients, families and staff in learning from patient safety incidents, Duty of Candour, Systems approach to patient safety incidents
• Evidence of completion of relevant risk management training
• Working towards Masters level in relevant field
• Completion of other patient safety earning response methodologies such as: After Action Review Training
• Formal Quality Improvement Training

Experience

• Experience of working in the NHS, with experience of undertaking areas identified within the job description e.g. audit, patient safety, guidelines, complaints, risk, CQC work, claims.
• Understanding of the NHS Complaints procedure and current national issues Appreciation of the critical issues in the management of complaints Experience and/or involvement in the complaint investigation process
• Experience in the management of Patient Safety Incident Investigations
• Experience of working in a large and complex health environment (or on trustwide issues)
• Knowledge and understanding of the Care Quality Commission regulations
• Appreciation of key areas of the Clinical Effectiveness agenda
• Knowledge of quality and safety clinical governance policy framework and related documents
• Demonstratable experience of dealing with matters of a highly sensitive nature in a competent and aware nature
• Demonstratable experience of effective leadership of staff
• Understanding of Equality, Diversity and Inclusion
• Experience in training and/or coaching and being open
• Awareness of Government policies and strategies in relation to clinical effectiveness

Communication and Relationship Skills

• Ability to prepare and deliver presentations to all levels of an organisation
• Ability to negotiate and influence front line and management staff at all levels; particularly where proposed approaches to incident management may differ
• Able to function within a team as team leader or team member
• A collaborative and facilitative working style Articulate, influential and persuasive Ability to work across boundaries and breakdown barriers
• Advanced written skills with experience of different writing styles including reports, action plans, summaries and policies.
• The ability to encourage, enthuse and lead others. Visible leader with outstanding interpersonal skills
• Evidence of appropriate escalation of quality concerns

Analytical and Judgement Skills

• Demonstrable knowledge and experience of critical appraisal skills / the ability to evaluate, triangulate and critically appraise information
• Evidence of appropriate escalation of quality concerns
• Evidence of identifying service change as a result of learning from quality concerns
• Understanding of Confidentiality
• Experience of using quality improvement methodology to monitor and improve services

Planning and Organisation Skills

• Well organised, methodical and analytical Ability to plan and organise a varying workload effectively to meet deadlines in the short and long term. A flexible approach to work with the ability to react accordingly to changing demands and work priorities

Physical skills

• Able to concentrate for prolonged periods Must have the ability to use a keyboard, Microsoft applications and IT systems.
• Ability to use the Microsoft Office software package to a sufficiently high level that personal efficiency and effectiveness are enhanced and good communication is facilitated.

Other requirements

• Embodies Trust Values of Safety, Kindness, Improving & Teamwork
• Able to work flexibly across sites and different locations as required.

Commitment to Trust Values and Behaviours

• Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Nottingham University Hospitals NHS Trusts

£47,810 to £54,710 a yearPer annum pro rota