Quality Manager

TFP Fertility; Maidenhead; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

1 day home working per week

Hybrid work arrangement

Job summary

TFP Thames Valley Fertility in Maidenhead seeks a proactive Quality Management System lead to implement and maintain a robust QMS across the clinic and satellites. You will champion quality, risk governance and continual improvement in line with HFEA requirements.

The role covers incident management, audits, complaint handling and KPI monitoring, with 1 day per week from home as part of a full‑time 37.5‑hour schedule. Experience with QMS software is essential.

Qualifications

• Degree or equivalent post-graduate qualification in a relevant field.
• Experience with Quality Management Systems and risk management processes.

Responsibilities

• Establishing and managing quality, risk and governance strategies within the clinic and its satellites.
• Maintaining the HFEA licence and compliance with regulatory bodies.
• Developing and monitoring quality policy, objectives and indicators.
• Internal and external auditing, user satisfaction and complaints management.
• Incident management with investigation and corrective/preventive actions.
• Training and motivating staff to support the QMS.

Skills

Quality management

Risk management

Auditing

Incident investigation

Policy development

Project management

Document control

Complaints handling

Education

Degree or equivalent

Management qualification

Tools

QMS software

Job description

At TFP we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives. We are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. Our mission is to use technology to provide parents with a memorable best-in-class fertility journey that leads to the best outcome - starting a family! Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 33 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.

The Role:

We are seeking an enthusiastic and proactive individual who will be responsible for leading and maintaining the Healthcare Quality Management System (QMS) at the TFP Simply clinic and associated satellites and will be responsible for implementing a robust quality system to used to continually improve the quality and effectiveness of the service provided in accordance with the conditions of the Human Fertilisation and Embryology Authority (HFEA) and other relevant regulatory bodies. These conditions must also comply with the guidance on good practice as set out in the HFEA's Code of Practice and all relevant clinical and laboratory directives. The role includes responsibility for the TFP Simply Incident, non-conformances , user satisfaction, internal and external auditing systems. As well as, KPI / Objective monitoring, assistance with TFP Simply complaint handling and implementation of the continual improvement processes for this clinic. You will be a valued member of the TFP Simply management team and a champion of all things Quality. In terms of the wider TFP Group you will also be a member of the TFP quality team working on Group level projects and initiatives. This is a full-time position 37.5 hours per week - 1 day per week from home

The Location:

Thames Valley Fertility (TVF) was established in 2017, and due to the passion, expertise and reputation of our team, has already grown into a leading fertility clinic. Providing treatment to both NHS and private patients, TVF performs approximately 400 fresh cycles and 400 frozen cycles per year. Offering a full suite of treatment and diagnostic services, including PGT. Conveniently located on the outskirts of Maidenhead, adjacent to junction 8/9 of the M4, there is ample free parking for staff and patients at the front of the building.

Key Responsibilities:

• Establishing and managing quality, risk and governance strategies within the clinic and its satellites
• Maintaining the HFEA licence
• Developing and monitoring the quality policy, quality objectives and quality indicators
• Internal and external auditing, user satisfaction and complaints management
• Incident management: investigation, corrective and preventative actions
• Training, communicating, monitoring and motivating all staff to support the QMS

Qualifications and Training:

• Degree or equivalent post graduate diploma and/or experience
• Recognised management qualification and/or healthcare experience
• Using and managing Quality Management Systems and Risk Management processes and practice, including risk assessment and incident investigation
• Conducting and preparing for audit
• Experience in using QMS software
• Document control experience
• Proven competency in managing complaints
• Background in developing policies and procedures
• Skilled in project management
• Experience of working within a complex organisational environment

Location:

TFP Thames Valley Fertility - Maidenhead

Hours:

Full Time 37.5 Hours per week Monday to Friday 1 work from home day per week

Salary:

Competitive (Experience dependent)

Pension:

Dual Contribution scheme

Holiday Entitlement:

27 Days + Bank holidays (pro rata)