Quality Manager

Dixons Carphone; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the tech retail sector is hiring a Quality Manager to shape and embed robust quality processes. In this pivotal role, you will lead continuous improvement initiatives, ensuring compliance while managing high-value programs and collaborating with cross-functional teams. This position offers a hybrid working model on a 12-month fixed-term contract, along with a competitive benefits package.

Benefits

Company Pension

Hybrid Working

Private Medical

Life Assurance

Qualifications

• Proven experience in a senior quality role within a high-compliance environment.
• Strong understanding of quality assurance methodologies.
• Experience managing third-party delivery teams across multiple geographies.

Responsibilities

• Lead the development and implementation of quality standards.
• Drive continuous improvement in products and services.
• Ensure compliance across internal teams and external partners.

Skills

Communication

Attention to detail

Leadership

Commercial acumen

Customer-centric

Tools

Excel

PowerPoint

Web analytics

Job description

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Waterloo - Hybrid Working
12 Month Fixed Term Contract
Full Time
Grade 4

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

The Quality Manager will play a critical role in shaping and embedding robust Quality processes that supports our ambition to deliver best-in-class products and services that are Right First Time. Reporting to the Head of Engineering, this role will lead the development and implementation of quality standards, drive continuous improvement, and ensure compliance across internal teams and external partners, including third-party onshore and offshore delivery teams.

Role overview:

As part of this role, you'll be responsible for:

• Proven experience in a senior quality role within a commerce, regulated or high-compliance environment.
• Strong understanding of quality assurance methodologies, compliance frameworks, and continuous improvement practices.
• Demonstrated ability to lead cross-functional teams and influence stakeholders across technical and non-technical domains.
• Experience managing third-party delivery teams across multiple geographies, including offshore and nearshore models.
• Excellent communication skills, with the ability to translate complex quality concepts into actionable insights.
• A pragmatic, delivery-focused mindset with the ability to balance governance with agility.
• Demonstrable experience of managing multiple high value programmes concurrently, and exercising pragmatic self-prioritisation to focus on the right areas.
• Ability to operate at a details-focussed level where required but report at a management level highlighting key take-aways.

You will contribute and drive adoption of the advancement of the Currys Quality Standard and Principles. The role would suit someone who has experience of working with offshore partners.

You will need:

• Strong commercial acumen and understanding of data; with the ability to turn the insight into action.
• Customer-centric.
• Exceptional attention to detail.
• Personable, with good communication skills.
• Pro-active and results-driven mentality.
• Strong organisational and prioritisation skills even when faced with tight deadlines.
• Highly proficient in excel and powerpoint.
• Experience with web analytics, ideally adobe analytics.

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• Company Pension
• Hybrid Working
• Private Medical
• Life Assurance

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we'll do our best to help.