Quality Manager

TGS International Group; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

TGS International Group is seeking a QA/QC leader to ensure delivery of high-quality telecommunications infrastructure projects. The role focuses on establishing standards, conducting on-site audits, and driving continuous improvement across projects.

Based primarily in the London office with regular travel to project sites, you will collaborate with Project Directors, Operations Managers and clients to embed best practices and maintain quality throughout the project lifecycle.

Qualifications

• Extensive QA/QC experience in telecoms, ICT, security or data centre environments.
• Proven experience supporting hyperscale data centre projects.
• Strong knowledge of quality management systems, incl. ISO 9001:2015.
• Experience conducting on-site audits, inspections and reviews.
• Ability to establish and implement quality standards and documentation across complex projects.
• Strong communication, leadership and stakeholder management skills.

Responsibilities

• Establish and maintain QA/QC policies, standards and procedures aligned with client requirements and industry standards.
• Lead independent quality reviews and audits on ongoing and completed projects; inspect sites and assess compliance.
• Develop and maintain central quality documentation and prepare consolidated quality reports for PMO.
• Train project teams and contractors on quality requirements and standards; ensure teams are equipped and trained.

Skills

QA/QC

ISO 9001

Project management

Leadership

Communication

Travel

Tools

PRINCE2

Job description

Key Responsibilities

Quality Standards & Policies

• Establish and maintain quality assurance policies, standards and procedures in line with client requirements and relevant industry standards.
• Embed consistent quality practices across projects and operational teams.

Audits & Quality Reviews

• Plan and lead independent quality reviews and audits of ongoing and completed projects.
• Conduct site inspections and assess compliance with required standards.
• Work with Project Directors and Operations Managers to address project-specific quality concerns.
• Monitor quality-related project risks and ensure appropriate mitigation measures are implemented.
• Investigate non-conformances and drive corrective actions through to resolution.
• Analyse audit findings and project performance data to identify trends and improvement opportunities.
• Drive initiatives to improve project outcomes and service delivery.
• Promote a proactive approach to quality, ensuring quality is planned into projects rather than simply inspected afterwards.

Documentation & Reporting

• Develop and maintain a central repository of quality documentation, including audit reports and quality plans.
• Prepare consolidated quality reports for the PMO and senior management.
• Review and improve project quality documentation where beneficial.

Training & Operational Support

• Train project teams and contractors on quality requirements and standards.
• Support project support teams in preparing project quality documentation.
• Ensure personnel responsible for quality are suitably equipped and trained.

Stakeholder & Client Management

• Work closely with project managers, site teams, clients and subcontractors to communicate quality expectations.
• Liaise with client representatives and external quality assurance officers during project inspections.
• Deliver client-facing presentations and support technical reviews where required.
• Build and maintain long-term client relationships.

Pre-Sales & Business Support

• Support pre-sales and bid activities to identify and mitigate potential quality-related operational risks.
• Help develop and maintain effective business practices.
• Provide leadership and guidance throughout the project lifecycle.

Requirements

• Extensive experience in Quality Assurance / Quality Control (QA/QC) within telecommunications infrastructure cabling, ICT, security or data centre environments.
• Proven experience supporting and assuring quality on hyperscale data centre projects.
• Strong knowledge of quality management systems, including ISO 9001:2015, with an understanding of auditing and continuous improvement.
• Experience working in live project environments and conducting on-site audits, inspections and quality reviews.
• Demonstrated ability to establish and implement quality standards, processes and documentation across complex projects.
• Strong understanding of technical documentation, including specifications, drawings and schematics.
• Knowledge of relevant industry standards, including TIA/EIA, BS/EN and ISO/IEC.
• Ability to manage multiple projects and stakeholders across design, delivery and handover.
• Strong communication, leadership and influencing skills.
• Experience supporting pre-sales and bid activities to mitigate quality risks.
• Strong understanding of project contracts, scope and deliverables.
• Working knowledge of PRINCE2 or an equivalent project management methodology.
• Ability to coordinate and support multi-skilled teams.
• Willingness to travel regularly across the UK, with occasional international travel.

Additional Information

The role is primarily based in the London office, with regular travel to project and client sites. The successful candidate will have the opportunity to develop into a wider quality leadership position within the business.