Quality Manager

The Minster Centre; Greater London; Hybrid; GBP 29,000 - 34,000; Full time

Job summary

The Minster Centre, based in Queen's Park, London, seeks a Quality Manager to oversee academic governance, quality assurance, and regulatory compliance across all training programmes, from short courses to MA degrees.

Reporting to the Senior Lead for Registry and Student Experience, you will ensure accreditation standards, course validation, and complaints handling run efficiently to support staff, students and regulatory bodies.

Responsibilities

• Oversee compliance with OfS conditions and professional bodies (Middlesex University, BACP, UKCP) and sector benchmarks (QAA).
• Guide design, approval and modification of modules and courses.
• Coordinate external quality reviews, course revalidations, accreditations, and statutory reporting.
• Maintain submissions to accrediting bodies and stay updated on national HE quality and regulation.

Job description

Salary range:

Pro rata £28,800 - £34,400 depending on experience (£36,000-£43,000 FTE)

Hours:

28 hours per week. Normal office hours are 9.30pm to 5.30pm and staff work flexibly around these. Hours and hybrid working can be negotiated (one day per week minimum from the office). Some attendance at meetings and events outside office hours will be required.

Contract:

12-month fixed term, with the potential to become permanent

Background and summary of the job

The Minster Centre is a leading specialist provider of integrative counselling and psychotherapy training based in Queen's Park, London. We currently have around 400 students enrolled across courses ranging from open-access introductory workshops to postgraduate degree programmes. Our courses are accredited by the UK Council for Psychotherapy (UKCP) and the British Association for Counselling and Psychotherapy (BACP), with our academic degree programmes validated by Middlesex University. We are also registered as a higher education provider with the Office for Students (OfS).

The Quality Manager oversees quality assurance, regulatory compliance, academic governance across all training programmes—from introductory courses to validated MA degrees, and complaints. Reporting to the Senior Lead for Registry and Student Experience, the Quality Manager ensures that our academic standards, validation processes, administrative operations, and complaints handling, run efficiently to support staff, students, and external regulatory bodies. This is a varied and pivotal role, essential to delivering The Minster Centre's strategic objectives and charitable mission.

Duties and Responsibilities

Academic Quality, Validation & Accreditation

• Ensure the Minster Centre maintains full compliance with Office for Students (OfS) conditions of registration, validating partner requirements (Middlesex University), professional body standards (BACP, UKCP), and sector benchmarks (including the QAA Quality Code).
• Provide guidance to academic staff on the design, approval, and modification of modules and courses.
• Lead the preparation for and co-ordination of external quality reviews, course revalidations, professional body accreditations, and statutory reporting.
• Oversee the submissions to accrediting bodies.
• Maintain oversight of national developments in higher education quality and regulation.

Governance, Student Voice & Casework

• Oversee mechanisms for student representation and feedback.
• Act as the primary institutional point of reference for student casework including complaints and appeals.
• Support the Senior Leadership in implementing and evaluating the impact of learning, teaching, and assessment strategies.
• Collaborate with the HR Manager to periodically review The Minster Centre's policies.

Compliance, Information & Communications

• Lead the annual review and update of essential documentation ensuring strict compliance with consumer protection legislation (CMA guidelines) and HE regulations.
• Work alongside relevant staff to review external-facing communications.
• Support the Senior Leadership in evaluating and maintaining quality standards across The Minster Centre's clinical and therapy services.

Please review the expanded list of duties and responsibilities for this role, available on our website.

We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBTQI+ community, care leavers, people with disabilities and those from other minoritised groups.

To fulfil the role, you must be resident in the UK and have the right to work. You will be required to provide proof of your eligibility to work in the UK.

£28,800 to £34,400 pro rata depending on experience (£36,000 - £43,000 FTE)