Quality Manager

TieTalent; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment agency is seeking a Quality Manager in Birmingham to lead a successful Quality team within a fast-paced chemical manufacturing environment. Candidates should have proven leadership experience, strong auditing capabilities, and a proactive approach to quality management. This full-time mid-senior level role offers an exciting opportunity to make a significant impact in quality assurance.

Qualifications

• Proven leadership or management experience in Quality.
• Strong auditing experience (internal/external).
• Experience with complaint handling and customer interactions.
• Proactive, solutions-first mindset with commercial pragmatism.

Responsibilities

• Lead and develop a small, capable Quality team.
• Strengthen internal and external auditing processes.
• Manage customer complaints with solutions-focused responses.
• Ensure compliance across quality systems.
• Act as the main point of contact for customers and stakeholders on quality issues.

Skills

Leadership experience

Strong auditing skills

Complaint handling

Proactive mindset

Problem solving

Job description

Overview

Quality Manager – West Midlands – Chemical Manufacturing. We are seeking an experienced Quality Manager (or a strong Quality professional ready to step up) to lead a well-established Quality team within a chemical manufacturing environment. This role will suit someone with the confidence, leadership style and resilience to drive quality standards in a fast-paced, production-driven business.

Responsibilities

• Lead and develop a small, capable Quality team


• Strengthen internal and external auditing processes


• Manage customer complaints and provide professional, solutions-focused responses


• Ensure compliance across quality systems while maintaining a pragmatic, commercial approach


• Act as a key point of contact for customers and stakeholders on quality issues

What we\'re looking for

• Proven leadership or management experience in Quality (open to QC backgrounds across industries)


• Strong auditing experience (internal/external)


• Complaint handling and customer-facing experience


• A proactive, self-motivated mindset with a solutions-first approach


• Ability to balance quality with production demands in a practical way

This is an opportunity to take ownership of a high-functioning Quality team and make a tangible impact in a dynamic manufacturing business. If you are a confident leader with the right mix of quality expertise and commercial pragmatism, we\'d like to hear from you.

Details

• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: Quality Assurance


• Industries: Technology, Information and Internet