Quality Lead

Swantoncare; Coventry; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company is seeking a Quality Assurance Lead to ensure quality excellence in their children's services. The role involves implementing quality strategies, conducting audits for regulatory compliance, and supporting staff development. This position requires travel to multiple service locations to ensure the highest standards of care.

Benefits

Refer a friend scheme

Employee benefits app

Pension

Life cover

Funded qualifications

Training support

Employee Assistance Programme

Qualifications

• Experience within a Quality Assurance framework.
• Extensive knowledge of OFSTED requirements.
• Experience in social care.

Responsibilities

• Support and monitor the implementation of the Quality Strategy.
• Audit services for compliance with statutory and regulatory requirements.
• Provide advice and support during quality visits and assist with action plans.

Skills

Communication

Coaching

Quality Assurance

Job description

About The Role

We are seeking a Quality Assurance Lead to join our Children's services. This role will be responsible for ensuring that our services strive for quality excellence in all they do and maintain all regulatory requirements. Key responsibilities include:

• Support and monitor the implementation of our Quality Strategy.
• Audit services to ensure service delivery achieves full compliance with statutory and regulatory requirements.
• Act as a critical friend to provide advice and support in the preparation of action plans identified at quality/regulatory visits and assist with action plans.
• Monitor progress against agreed action plans.
• Review complaints and incidents and provide information as required.
• Provide advice and support to staff where there is a complex complaint or clinical incident.
• Review, develop, and implement policies and procedures to support best practice in care and quality.

About you

You will have experience working within a Quality Assurance framework with extensive knowledge of OFSTED requirements and experience in social care. You should be supportive with excellent communication skills, particularly in report writing. You will use your experience and knowledge to coach managers and enable their development. This role requires extensive travel to visit each of the services to undertake audit visits and support action plans.

What we can offer:

• Refer a friend scheme: We know you will know fantastic people who will make a great contribution. You will receive £400 for each successful referral.*
• Above and beyond: We recognize staff contributions with vouchers for high street shops and other surprises for those who go the extra mile or receive good inspection feedback.
• Long service awards: We celebrate long service and your contribution to the team.
• Employee benefits app: Stay connected, receive discounts, and access learning & development information.
• Cycle to work: Save money and get fit with our salary sacrifice scheme.
• Pension: Auto-enrollment into our salary sacrifice pension scheme.
• Life cover: Entitled to death in service benefit.
• Funded qualifications: Earn while you learn, with opportunities to develop your career with Swanton.*
• Career pathways: We offer apprenticeships in Health and Social Care (Level 3). Earn while you learn!
• Swanton Educates: Our training qualification centre supports your development.
• Trained mental health first aiders: Available to support you when needed.
• Employee Assistance Programme (EAP): Free confidential 24-hour assistance for counselling, advice, and support.
• Employee Voice: Regular events to listen to your feedback.

*Subject to eligibility & criteria.

We are exempt from the Rehabilitation of Offenders Act 1974 and require pre-employment checks, including an enhanced DBS check before commencement.

About The Service

We have 12 Children's homes across the North West, Central, and South regions. They provide homes for children and young people with various needs, including complex health issues, learning disabilities, and autism.