Quality & Involvement Supporter

Quality & Involvement; Exeter; Remote; GBP 60,000 - 80,000; Full time

Job summary

A peer-led quality checking team is seeking a Quality and Involvement Supporter in the Exeter Area to provide essential feedback on the quality of care for individuals with learning disabilities and autism. This home-based role entails observing support, conducting discussions, facilitating workshops, and documenting findings. Candidates should possess a strong understanding of quality standards and demonstrate person-centred approaches. This position offers flexible working hours and the opportunity to advocate for individuals' rights and dignity.

Qualifications

• Experience supporting a family member with a learning disability or autism is valuable.
• Experience working in a support or care setting would be beneficial.

Responsibilities

• Observe and assess others’ support with Experts by Experience.
• Conduct discussions to gather care quality opinions.
• Facilitate workshops to collect feedback on support experiences.
• Document information accurately and build detailed reports.

Skills

Understanding of Quality Standards

Demonstrating person-centred support

Knowledge of adult safeguarding

Promote independence for Experts by Experience

Strong organisational skills

Strong interpersonal skills

Advocacy for rights of individuals

Technology usage (MS Outlook, Word, Teams)

Engagement skills

Education

Care Certificate or direct experience

NVQ or equivalent in Health & Social Care

Job description

Job Title

Quality and Involvement Supporter (Thera South West)

Location

Home-based in the Exeter Area with travel across Wiltshire and surrounding areas

Contract

Relief, as and when required with a flexible approach to working hours and days

Salary

£12.21 per hour

Driving

Must hold a full UK driving licence with the ability to drive for work

About Us

The Quality & Involvement Team at Thera Trust are a peer led quality checking service, who provide vital feedback about the quality of care and support that people with learning disabilities and/or autism receive.

Using your experience of providing high-quality support, as a Quality and Involvement Supporter, you will work alongside the Expert by Experience to ensure they can carry out their roles to their full potential. Having received support themselves, our Experts by Experience use their own lived experience of a learning disability and/or autism, to gathering insights from others receiving support. Thus, helping ensure that people’s care is person-centred and meaningful.

Key Responsibilities

• Partner with the Experts by Experience to observe and assess others’ support
• Conduct one-to-one discussions with people receiving support and those close to them to gather opinions on the quality of care.
• Take part in peer led quality checking processes in person as well as via teams, when required
• Support the Experts by Experience in facilitating workshops/group events, to collect feedback from others about their support experiences.
• Attend meetings and training virtually or in person as required
• Record and document information accurately.
• Share your findings and observations to help build detailed reports for the company.
• Build strong, trusting relationships with both the Experts by Experience and the individuals whose support you are assessing.
• Collaborate with colleagues across different departments and work alongside the Quality & Involvement Facilitator to ensure smooth delivery of your work plan.

Key Skills & Experience

• Strong understanding of Quality Standards and how to assess care quality against them.
• Know what good person-centred support looks like, be able to demonstrate and evaluate it effectively, and identify areas that require improvement.
• Knowledge of adult safeguarding, person-centred approaches, and how individuals can be part of their community.
• Ability to promote independence and development for the Expert by Experience, while providing necessary support.
• Strong organisational skills with the ability to manage time, travel, and deliver tasks on schedule within a flexible contract structure.
• Strong interpersonal skills to work and communicate effectively with a diverse group of people, ensuring that everyone feels valued, respected, and included.
• Be an advocate for the rights and dignity of individuals with learning disabilities, and a passion for person-centred care.
• Ability to use technology (e.g., Microsoft Outlook, Word, Teams) to manage work and communication.
• Be comfortable engaging with individuals you haven’t met before and delivering workshops that are accessible to all.

Qualifications

• Care Certificate or direct experience of supporting a family member with a learning disability or autism.
• NVQ or equivalent in Health & Social Care
• Experience working in a support or care setting would be beneficial.

Why Join Us

This is a rewarding role for individuals passionate about making a difference in the lives of people with learning disabilities and autism. You will play an essential part in shaping the quality of care and ensuring that people’s voices are heard. With a flexible approach to work and the opportunity to collaborate with a supportive team, this is an ideal role for someone with a strong sense of advocacy, empathy, and organisational skills.

How to Apply

Via Application Form Link

Contact

For further information please email [e-mail]

We look forward to hearing from you!