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Wheely, a leading platform focusing on luxury transport, is seeking a Mystery Shopper in London. This role involves evaluating chauffeur performances and ensuring service standards through mystery shopping journeys. Successful candidates will have a strong attention to detail and a passion for exceptional customer experience. Flexible working options and competitive benefits are offered.
Wheely is not a traditional ride-hailing company. We are building a platform with user privacy at its core while successfully scaling a five-star service to millions of rides across multiple cities.
The Quality Team is responsible for independently assessing the Quality of the services provided by the Chauffeurs and by our Customer Service team. Enabling a virtuous feedback loop between our theories and the outcome of our services provided.
A successful candidate will act as a Mystery Shopper, taking journeys and ensuring our standards are met, providing feedback and coaching Chauffeurs at the end of the journey - helping them to achieve the Wheely Standard in the service levels they provide to passengers.
Must-have:
Beneficial:
Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, and an exceptional range of perks and benefits.
All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice