Quality Inspector

Page Personnel; City Of London; On-site; GBP 44,000 - 45,000; Full time

Benefits offered by this job

Company benefits

Job summary

Page Personnel in London seeks a Quality Inspector to ensure repairs and maintenance meet standards, with responsibilities across pre-, during-, and post-work inspections. You will perform audits, assess contractor submissions, and monitor performance to deliver value-for-money service.

The role requires knowledge of SoRs, defect identification, and coordination with property teams. A relevant trade qualification and site-based experience are essential.

Qualifications

• Experience inspecting property repairs, maintenance or improvement works against standards.
• Familiar with schedules of rates (SoRs) and contractor payment mechanisms.
• Experience following up quality issues and monitoring actions to completion.
• Ability to work with contractors and internal property teams on inspection outcomes.

Responsibilities

• Carry out quality inspections before, during, and after works are completed, ensuring repairs meet standards.
• Undertake desktop audits to verify work records, costs, coding accuracy, and contractor submissions.
• Assess completed repairs against specifications, quality benchmarks and contractual requirements.
• Monitor contractor performance, identify trends, challenge inconsistencies, and support value-for-money service delivery.
• Produce inspection reports and ensure properties meet occupancy and maintenance standards.
• Work with operational teams to identify recurring issues and support service improvement.
• Investigate root causes of repair failures and propose preventative solutions.
• Track follow-up works to ensure issues are resolved and customer expectations met.
• Identify cost recovery opportunities, warranty claims and value-added actions during inspections.
• Ensure compliance with legislation, policies and governance; maintain records and data.

Skills

Property inspections

SoRs familiarity

Contractor payments knowledge

Quality issue follow-up

Contractor coordination

Site inspections

Education

NVQ/City & Guilds or equivalent

Job description

• Make a tangible impact on housing quality.
• Enjoy a varied, site-based role.

About Our Client

A large London-based social housing provider undergoing significant investment in housing quality, where you'll play a key role in improving residents' homes and tackling complex property challenges.

Job Description

• Carry out quality inspections before, during, and after works are completed, ensuring repairs meet required standards and identifying opportunities for improvement.
• Undertake desktop audits to verify work records, costs, coding accuracy, and contractor submissions.
• Assess completed repairs against agreed specifications, quality benchmarks, and contractual requirements.
• Monitor contractor performance, identifying trends, challenging inconsistencies, and supporting value-for-money service delivery.
• Produce inspection reports and ensure properties meet required occupancy and maintenance standards.
• Work closely with operational teams to identify recurring issues and support continuous service improvement.
• Investigate the root causes of repair failures, defects, and performance concerns, recommending preventative solutions.
• Track and monitor follow-up works to ensure issues are resolved effectively and customer expectations are met.
• Identify opportunities for cost recovery, warranty claims, and other value-added actions during inspections.
• Ensure all activities comply with relevant legislation, policies, procedures, and governance requirements.
• Maintain accurate inspection records, reports, photographs, and property data.
• Stay up to date with industry best practice, promoting improvements in repair methods, materials, and service delivery.
• Champion compliance with Health & Safety, Data Protection, Safeguarding, Equality, and Diversity requirements at all times.

The Successful Applicant

A successful 'Quality Inspector' should have:

• Experience of inspecting property repairs, maintenance or improvement works with ability to identify defects and assess work against agreed standards.
• Familiarity with schedules of rates (SoRs), valuations, and contractor payment mechanisms.
• Experience of following up quality issues and monitoring actions to completion.
• Ability to work with contractors and internal property teams on inspection outcomes.
• Practical knowledge of property-related works and site inspections.
• Relevant trade, technical, or construction‑related qualification (e.g., NVQ, City & Guilds, or equivalent). Evidence of continued professional development in repairs, maintenance, or housing services.

What's on Offer

• Salary of £44k to £45k, dependent on the level of experience.
• Company benefits.

Quality Inspector City of London, England