Quality Insight & Development Assistant

First City Nursing and Care; Swindon; On-site; GBP 26,000; Full time

Job summary

A leading care provider in Swindon seeks a Quality Insight & Development Assistant to enhance compliance and care quality. The role involves data analysis, collaboration with care teams, and supporting continuous improvement initiatives. Ideal for candidates with a strong background in care and qualifications in Health and Social Care.

Benefits

Comprehensive training and ongoing support

Blue Light Card discount scheme

28 days of annual leave

Employee Assistance Programme

Workplace pension scheme

Refer-a-friend incentive program

Qualifications

• Minimum of two years experience in a care setting required.
• Strong foundation in providing quality support.
• Proficiency in computer systems and digital tools.

Responsibilities

• Collect and analyze data for quality initiatives.
• Monitor care records and ensure compliance.
• Assist in delivering training programs.

Skills

Analytical skills

Communication

Collaboration

Confidence

Assertiveness

Education

Level 3 qualification in Health and Social Care

Tools

Digital tools

Job description

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Quality Insight & Development Assistant, Swindon

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Location:

Swindon, United Kingdom

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

FCN - 180_1749220375

Job Views:

6

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Quality Insight & Development Assistant

A NEW exciting opportunity for someone looking to take the next step in their career! We are seeking a meticulous and analytic Quality Insite & Development Assistant to join our expanding work force. This role offers an exciting opportunity to contribute directly to maintaining the quality and safety of our care services.

First City is a respected care provider, known for our dedication to delivering exceptional care to our customers. We take pride in maintaining the highest standards of care and compliance with all regulatory requirements. Our team is passionate about continuous improvement and fostering a supportive, collaborative work environment.

Location: Swindon and surrounding area
Salary: £26,000 (pro rata) – potential for additional earnings
Hours: 30 hours per week (inclusive of 1 in 4 weekends, hours can include early mornings and later evenings)

Must Hold a full UK license, have access to your own vehicle with business insurance.

The Role

In this role you will work in collaboration with the Quality Insite & Development Lead to support the continuous improvement of processes, and services by gathering insights, analysing data, carrying out colleague observations to ensure compliance, competency and strategies that enhance quality and efficiency. You will work within a multidisciplinary team to identify trends, asses performance and drive innovation.

This position is ideal for someone who has experience working within a Senior or Team lead role who is ready to take on a role focused on compliance and care quality standards.

Key responsibilities:

* Collect, analyse, and interpret data to identify trends, performance gaps, and areas for improvement, supporting the development and implementation of quality initiatives.
* Monitor system alerts, review care records, and ensure documentation aligns with regulatory and quality standards, including CQC compliance.
* Collaborate with care teams to address care delivery gaps and escalate concerns appropriately to ensure timely resolution.
* Maintain accurate documentation, contribute to audit reviews, and support the development of action plans to drive continuous improvement across services.
* Assist in delivering training and development programmes aimed at enhancing competency and improving care quality standards.



The above is not an exhaustive list of duties.

What We’re Looking For:

The ideal candidate will have a minimum of two years of hands-on experience in a care setting, demonstrating a strong foundation in providing quality support. They should hold a Level 3 qualification in Health and Social Care or be willing to work towards achieving it. Confidence and assertiveness are essential, along with the ability to challenge others constructively and professionally when needed. Excellent written and verbal communication skills are required, as well as proficiency in using a variety of computer systems and digital tools. The candidate should also be friendly, enthusiastic, and trustworthy, with a proactive, can-do attitude that contributes positively to the team and the people they support.

In return, we offer:

* Comprehensive training and ongoing support
* Access to the Blue Light Card discount scheme
* Discount on motor maintenance with a trusted local garage
* 28 days of annual leave, inclusive of public holidays
* Employee Assistance Programme (EAP) provided by Health Assured
* Use of a company pool car (subject to availability)
* Workplace pension scheme through Nest
* Refer-a-friend incentive program

Why Join Us?

If you’re detail-oriented and passionate about ensuring compliance and excellence in care, we want to hear from you. At First City, you’ll be part of a team that values collaboration, continuous improvement, and making a real difference in people’s lives.

Job Requirements:

The ideal candidate will have a minimum of two years of hands-on experience in a care setting, demonstrating a strong foundation in providing quality support. They should hold a Level 3 qualification in Health and Social Care or be willing to work towards achieving it. Confidence and assertiveness are essential, along with the ability to challenge others constructively and professionally when needed. Excellent written and verbal communication skills are required, as well as proficiency in using a variety of computer systems and digital tools. The candidate should also be friendly, enthusiastic, and trustworthy, with a proactive, can-do attitude that contributes positively to the team and the people they support.