Quality Improvement Officer (Permanent)(Full Time) - REN12873

Renfrewshire Council; Paisley; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local government authority in Scotland is seeking an experienced Quality Improvement Officer to enhance service quality within children's social work. The ideal candidate will support senior social workers, manage complaints, and lead improvement initiatives. A relevant social work degree is essential. Strong communication skills and supervisory experience are crucial for this role.

Qualifications

• SSSC registered qualified social worker.
• Substantial experience as a senior social worker.
• Experience of improving services for children and adults.

Responsibilities

• Support senior social workers in their roles.
• Oversee complaints to the children and families service.
• Play a leading role in identifying opportunities for improvement.

Skills

Effective written and oral communication skills

Supervising social workers

Approachable manner

Policy change involvement

Education

Degree in social work or equivalent diploma

Job description

Advert

We are recruiting a social worker to be our new Quality Improvement Officer within our newly created quality and data team. The team provides a range of services to support performance and quality assurance within the children and families and justice social work service.

You will be a SSSC registered qualified social worker with substantial and current experience of being a senior social worker within a statutory childcare team aswell as experience demonstrating a commitment to improving services and outcomes for the children, young people and adults who use our social work service.

You will have an understanding of current pressures and priorities for staff working across children's services social work, as well as a solid grasp of the statutory and policy environment in which children's social work is delivered.

As a confident and experienced practitioner, you will support senior social workers in their role including appropriately challenging practice where required and advising alternative approaches. You will be involved in the review of practice and procedures and will play a leading role in identifying opportunities for improvement and supporting frontline managers to develop the capacity and performance of their teams.

Working alongside our existing Quality Improvement Officer, you will oversee complaints to the children and families and justice service, ensuring these are logged and managed appropriately and within statutory timescales. You will investigate complaints and provide responses where appropriate and support more senior officers in their handling of complaints.

You will have effective written and oral communication skills and have a warm and approachable manner, sensitive to the needs of others.

Substantial experience of supervising social workers and supporting their continuing professional development, leading professional development activities for social workers, in one-to-one and group settings and experience with Involvement in policy and practice change activities within your team and wider service is essential.

This is an exciting post which gives an experienced social worker an opportunity to use their breadth of practice wisdom, skills and knowledge to improve service experiences and care journeys for children and vulnerable adults.

A degree in social work or equivalent diploma is also essential.

If you would like any further information regarding the role, please contact [e-mail]

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk