Quality Improvement Officer

Primary Eyecare Services; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization as a Quality Improvement Officer, where your expertise will drive patient safety and quality enhancements in eye care services. This role involves leading investigations into complaints and incidents, collaborating with various stakeholders, and developing quality improvement plans. You'll play a vital role in shaping the future of optometry, ensuring compliance with regulatory standards, and promoting a culture of continuous improvement. With a commitment to delivering high-quality care, this position offers a rewarding opportunity to make a significant impact in the healthcare sector.

Benefits

Performance-Related Pay

Pension Match up to 5%

Sick and Critical Illness Pay Cover

Electric Car Scheme

Enhanced Family Leave

Paid Compassionate Leave

25 Days Annual Leave + Bank Holidays

Training and Development Opportunities

Employee Assistance Program (EAP)

Cycle to Work Scheme

Qualifications

• Essential qualifications include 5 GCSEs and a Quality Improvement qualification.
• Experience in quality assurance and complaints management is crucial.

Responsibilities

• Lead investigations of complaints and service issues while ensuring patient safety.
• Develop and deliver quality improvement assessments and initiatives.

Skills

Quality Improvement

Complaint Management

Patient Safety

Risk Assessment

Data Analysis

Education

5 GCSEs including English and Mathematics

Quality assurance/Improvement Qualification

Tools

Health Services Safety Investigations Board methodologies

Patient Safety Incident Response Framework (PSIRF)

Job description

We have an exciting opportunity for a Quality Improvement Officer to join our expanding team at Primary Eyecare Services!

About Us:

Primary Eyecare Services (PES) is an established provider of high-quality extended eye care services (those beyond sight testing), utilizing a large network of optical practice subcontractors across England (~2000). PES currently holds and manages contracts on behalf of the primary eye care network, spanning ~70 NHS commissioners and delivering over 380,000 episodes of patient care each year, with a total annual turnover of ~£25+ million. PES is a not-for-profit company, limited by guarantee. This sees the majority of generated income pass through to frontline eye care services in optical practices.

Join us and be part of a company that is shaping the future of optometry

Role Overview:

The Quality & Improvement Officer will lead investigations undertaken when a complaint, service issue or incident occurs. This will include working with both internal and external stakeholders including patients, staff working within PES and staff within ICB teams. They will also support the Quality Team Manager with responsibilities relating to patient safety, continual quality improvement and preparation of evidence for regulatory assessments. This role will include regular internal department quality review including risk assessments and recommendations for risk mitigation, the creation and regular update of department standard operating procedures and incident management.

General Responsibilities:

• Investigate and manage all complaints received to Primary Eyecare Services, liaising with the appropriate internal and external teams ensuring patient safety is managed throughout.
• Investigate and manage all service issues and patient safety incidents identified, liaising with the appropriate internal and external teams ensuring patient safety is managed throughout.
• Utilise investigation methodologies aligned to Health Services Safety Investigations Board and the organisations Patient Safety Incident Response Framework (PSIRF) e.g. SEIPS Framework.
• Analysis and reporting of complaints, service issues and patient safety incidents ensuring the organisation adheres to PSIRF, ombudsman and regulatory requirements.
• Develop and deliver Quality Improvement Assessments, including audits, assessments and risk management.
• Collaboration with clinical and non-clinical teams to identify and mitigate patient safety risk.
• Develop, implement and evaluate quality improvement plans and initiatives, collaborating with clinical and non-clinical teams within PES and external providers to mitigate patient safety risks.
• Prepare reports, presentations and wider feedback and engagement relating to quality related metrics and outcomes, assisting external reporting and PES teams to inform patient safety and monitor progress.
• Support the collection and collation of key documents required for CQC inspection.
• Assist in the development of policies and procedures to ensure alignment with quality standards and best practice.
• Support the delivery of training to help support quality improvement initiatives.
• Identify trends, patterns, and areas for improvement.
• Promote a Just Culture, including quality, patient safety and compassionate engagement throughout the organisation.
• Maintaining good relationships with key stakeholders – with Local Optical Committees, subcontractor practices and hospital staff.
• The Organisation reserves the right at any time during your employment to vary your duties and responsibilities where necessary to meet the needs of the Organisation.

Take advantage of our comprehensive benefits and rewarding career opportunities.

Why You'll Love Working with Us

• Performance-Related Pay
• Pension Match up to 5%
• Sick and Critical Illness Pay Cover
• Electric Car Scheme
• Enhanced Family Leave
• Paid Compassionate Leave
• 25 Days Annual Leave + Bank Holidays (increase with 1 day annually after 2 years of service, up to 30 days)
• Training and Development Opportunities
• Employee of the Month and Year Awards
• Employee Assistance Program (EAP)
• NHS Blue Light Card
• Hybrid Working (60% home, 40% in office on a weekly basis)
• Cycle to Work Scheme

What We're Looking For

Qualifications

• Minimum 5 GCSE’s (Including English and Mathematics) / A levels or equivalent (Essential)
• Quality assurance/Improvement Qualification (Essential)

Experience

• Engaging patients / families after adverse outcomes (Essential)
• Experience within quality assurance or improvement role (Essential)
• Experience in complaints investigation and management (Essential)
• NHS / Healthcare background (Essential)

How To Apply:

Please submit your up-to-date CV and personal statement highlighting your professional background and what motivates you to apply for this role to [e-mail]

Become a part of something bigger - apply now!