Quality Improvement and Service Transformation Practitioner

Hywel Dda University Health Board; Carmarthen; On-site; GBP 35,000 - 45,000; Full time

Job summary

A major health service provider in Carmarthen is seeking a motivated individual to lead Quality Improvement projects. The role involves enhancing patient care, fostering a culture of continuous improvement, and engaging colleagues in quality initiatives. Ideal candidates will have experience in change management and strong communication skills. This position promotes high-quality care across the health board.

Qualifications

• Experience in leading improvement and change projects.
• Excellent communication, interpersonal and organisational skills.
• Ability to engage, influence and inspire colleagues.

Responsibilities

• Lead on key improvement projects to support patient care.
• Develop and deliver Quality Improvement projects.
• Engage and influence staff to embed quality improvement.

Skills

Leading improvement and change projects

Excellent communication skills

Interpersonal skills

Organisational skills

Engaging and inspiring others

Job description

Overview

An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join the Quality Improvement and Service Transformation Team (QIST) within Hywel Dda University Health Board. The post holder will work within a supportive, well-established team and will lead on key improvement projects that will support patients, staff and services across the health board.

The post holder will be responsible for the development and delivery of Quality Improvement and Service Transformation projects with the aim of promoting and enhancing high quality care, embedding a culture of continuous improvement, improved performance and financial stability, across the organisation. The over-riding purpose of the role is to support the provision of the highest quality patient care through personal actions and continuous improvement.

Responsibilities

• Lead on key improvement projects that will support patients, staff and services across the health board.
• Develop and deliver Quality Improvement and Service Transformation projects to promote high quality care and continuous improvement.
• Engage, influence and inspire people to embed quality improvement into their daily work.
• Promote and contribute to the wider Quality Improvement agenda to enable delivery of agreed service and strategic objectives.
• Work within a supportive team and contribute to continuous professional development and training as part of the role.

Qualifications and Skills

• Experience in leading improvement and change projects.
• Excellent communication, interpersonal and organisational skills.
• Ability to engage, influence and inspire colleagues to embed quality improvement into daily work.
• Ability to work well as part of a team.

Welsh Language

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. The Health Board offers learning options and staff support to help meet Welsh language requirements during employment.

Employer Information

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with local authorities, public, private and third sector colleagues, including volunteers. Services include four main hospitals: Bronglais Hospital (Aberystwyth); Glangwili Hospital (Carmarthen); Prince Philip Hospital (Llanelli); and Withybush Hospital (Haverfordwest); five community hospitals; two integrated care centres; 47 general practices; dental practices; ophthalmic services; and numerous mental health and learning disabilities services. All applicants are invited to apply in Welsh; applications submitted in Welsh will not be treated less favourably than those submitted in English.

Interviews will be held on 22/09/2025.