Quality & Governance Assistant

Integrated Care System; Loughborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company providing palliative care is seeking a Quality & Governance Assistant to support their Governance and Education teams. The role involves administrative support, data management, and collaboration with clinical teams. Candidates should have strong organisational skills and previous administrative experience, ideally in healthcare.

Benefits

Free onsite parking

Healthcare Cashback plan

27 days holiday plus bank holidays

Contributory pension scheme

Free access to employee assistance programme

Qualifications

• Experience in administration, ideally within a healthcare environment.
• Good audio and copy typing skills.
• Numerate & highly skilled in use of Microsoft Office.

Responsibilities

• Provide secretarial and administrative support to Governance and Education teams.
• Coordinate and minute Quality and Governance meetings.
• Support Datix incident reporting and produce trend analysis reports.

Skills

Organisational skills

Attention to detail

Communication skills

Proactive attitude

Education

EDCL or equivalent

NVQ3 or RSA3 or equivalent experience

Tools

Microsoft Office

Datix, Vantage or Ulysses

Job description

Go back Rainbows Hospice for Children and Young People

Quality & Governance Assistant

The closing date is 20 July 2025

If you are an organised and detail-oriented administrator with a passion for supporting high-quality care standards, wed love to hear from you!

Main duties of the job

We are currently seeking a proactive and highly organised Quality & Governance Assistant to support our Governance and Education teams. This vital role provides administrative and secretarial support to the Governance and Education teams, including maintaining clinical policies, coordinating meetings, and supporting policy development. The role involves managing data and reports from systems such as Datix, monitoring incident trends, collating service user feedback, and preparing quality reports for external stakeholders. It also includes liaising with clinical teams and external partners to support audits, compliance, and continuous improvement initiatives.

About us

Here at Rainbows Childrens Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, were here to brighten short lives and support families, wherever they are.

Job responsibilities

Location: Onsite at Rainbows HospiceHours of work: 22.5 hours across 3-4 days between Monday and Friday.About the roleSome of the key responsibilities include (but not limited to):Provide comprehensive secretarial and administrative support to Governance and Education teams, including writing and/or supporting with policies and proceduresCoordinate and minute Quality and Governance meetings, including agenda planning and paperwork distribution.Maintain tracking systems for clinical policies, audits, and improvement plans.Support Datix incident reporting, investigations, and produce trend analysis reports, raising awareness of any discrepancies and reoccurring trends to the Head of Quality, Governance and Compliance.Collate feedback of service user experience via Datix.Liaise with the clinical teams regarding completing audits and supporting with any queries.Input and report on clinical training data using Blue Stream Academy and other systems.Prepare quarterly quality reports for Integrated Commissioning Boards using multiple data sources.Liaise with external partners (e.g., CQC, commissioners) and coordinate collaborative projects.Contribute to ad-hoc projects, system management (SystmOne), and record maintenance/destruction.Further responsibilities of the role can be found by downloading the Job Description.RequirementsExperience in administration, ideally within a healthcare or similarly regulated environment.Good audio and copy typing skillsNumerate & highly skilled in use of Microsoft OfficeComputer Literate: IT skills in Access Database, Word, Excel, PowerPoint and OutlookEquipment use - photocopier, scannerExperience of an electronic incident reporting platform such as Datix, Vantage or Ulysses.High standard of minute taking skill and report writing skillFurther requirements can be found by downloading the Person Specification.Our Benefits include:Free onsite parking at the Hospice, Lark Rise, Loughborough.Eligibility to join blue light card discount scheme and Company Shop.Healthcare Cashback plan.Life Assurance.27 days holiday plus bank holidays.Contributory pension scheme or Salary Sacrifice Pension SchemeAffordable meals at the Hospice, Lark Rise, Loughborough.Free Tea, Coffee and Fruit whilst at the HospiceFree access to an employee assistance programmeWellbeing support and access to Mental Health First AidersUnofficial benefits: Fun events, All staff away days, Guest visitorsFor further information about this role and the responsibilities please contact Anne-Marie Murkett, Head of Quality, Governance and Compliance, on [e-mail] apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at [e-mail] role is subject to a Standard DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years.Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Person Specification

Experience

• Good level of standard education good standard of numeracy and literacy
• Excellent administrative and clerical skills
• Previous administration experience in a healthcare environment
• Good audio and copy typing skills
• Numerate & highly skilled in use of Microsoft Office
• Computer Literate: IT skills in Access Database, Word, Excel, PowerPoint and Outlook
• Experience of an electronic incident reporting platform such as Datix, Vantage or Ulysses.
• High standard of minute taking skill and report writing skill
• Highly organised and methodical
• Proactive, can do and flexible attitude
• Ability to prioritise and deal with conflicting work demands
• Able to organise own workload, think ahead and prioritise tasks, completing work in a timely manner
• Able to work with minimal supervision, using initiative and seeking guidance when necessary
• Ability to work on own initiative and as part of a team
• Excellent communication skills both written and verbal
• Caring demeanour with children, young people and families
• High regard for the work of hospices with the commitment to their ethos
• Willingness to learn new tasks, procedures and terminology
• Knowledge and adherence to Patient Confidentiality
• One Team Working together with fairness and respect.
• People Centred Championing inclusivity, compassion and clarity.
• Aim High Adapting, learning and sharing our expertise.
• Own It Focused, committed and accountable.
• EDCL or equivalent
• NVQ3 or RSA3 or equivalent experience
• CLAIT
• RSA typewriting II.
• Experience of Microsoft applications such as Word, Excel, Teams, SharePoint.
• Experience of working with a computerised patient information system
• Experience of Microsoft applications such as Teams and SharePoint.
• Experience of using an electronic training platform.
• Experience in clinical audit.
• Experience of utilising statistical analysis software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Rainbows Hospice for Children and Young People

Address

Rainbows Hospice, Lark Rise, Loughborough,

Rainbows Hospice, Lark Rise, Loughborough,