Quality & Governance Assistant

Rainbows Children's Hospice; Loughborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Rainbows Children's Hospice is seeking a passionate Quality & Governance Assistant to provide vital administrative support to governance and education teams. This role has a strong focus on maintaining high care standards through data management and report preparation, contributing significantly to the quality of care provided to children and families in the East Midlands.

Benefits

Free onsite parking

Healthcare Cashback plan

Life Assurance

27 days holiday plus bank holidays

Contributory pension scheme

Affordable meals at the Hospice

Wellbeing support

Qualifications

• Ideal candidate has experience in healthcare administration.
• Must possess strong audio and copy typing skills.
• Proficiency with Microsoft Office required.

Responsibilities

• Provide secretarial and administrative support to Governance and Education teams.
• Coordinate meetings and manage clinical policies.
• Prepare quality reports for external stakeholders.

Skills

Organisational skills

Attention to detail

IT skills

Education

Experience in administration

Healthcare experience preferred

Tools

Microsoft Office

Datix

Job description

The vacancy

If you are an organised and detail-oriented administrator with a passion for supporting high-quality care standards, we'd love to hear from you!

Here at Rainbows Children's Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we're here to brighten short lives and support families, wherever they are.

We are currently seeking a proactive and highly organised Quality & Governance Assistant to support our Governance and Education teams. This vital role provides administrative and secretarial support to the Governance and Education teams, including maintaining clinical policies, coordinating meetings, and supporting policy development. The role involves managing data and reports from systems such as Datix, monitoring incident trends, collating service user feedback, and preparing quality reports for external stakeholders. It also includes liaising with clinical teams and external partners to support audits, compliance, and continuous improvement initiatives.

Location: Onsite at Rainbows Hospice

Hours of work: 22.5 hours across 3-4 days between Monday and Friday.

About the role

Some of the key responsibilities include (but not limited to):

• Provide comprehensive secretarial and administrative support to Governance and Education teams, including writing and/or supporting with policies and procedures
• Coordinate and minute Quality and Governance meetings, including agenda planning and paperwork distribution.
• Maintain tracking systems for clinical policies, audits, and improvement plans.
• Support Datix incident reporting, investigations, and produce trend analysis reports, raising awareness of any discrepancies and reoccurring trends to the Head of Quality, Governance and Compliance.
• Collate feedback of service user experience via Datix.
• Liaise with the clinical teams regarding completing audits and supporting with any queries.
• Input and report on clinical training data using Blue Stream Academy and other systems.
• Prepare quarterly quality reports for Integrated Commissioning Boards using multiple data sources.
• Liaise with external partners (e.g., CQC, commissioners) and coordinate collaborative projects.
• Contribute to ad-hoc projects, system management (SystmOne), and record maintenance/destruction.

Further responsibilities of the role can be found by downloading the Job Description.

Requirements

• Experience in administration, ideally within a healthcare or similarly regulated environment.
• Good audio and copy typing skills
• Numerate & highly skilled in use of Microsoft Office
• Computer Literate: IT skills in Access Database, Word, Excel, PowerPoint and Outlook
• Equipment use - photocopier, scanner
• Experience of an electronic incident reporting platform such as Datix, Vantage or Ulysses.
• High standard of minute taking skill and report writing skill

Further requirements can be found by downloading the Person Specification.

Our Benefits include:

• Free onsite parking at the Hospice, Lark Rise, Loughborough.
• Eligibility to join blue light card discount scheme and Company Shop.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday plus bank holidays.
• Contributory pension scheme or Salary Sacrifice Pension Scheme
• Affordable meals at the Hospice, Lark Rise, Loughborough.
• Free Tea, Coffee and Fruit whilst at the Hospice
• Free access to an employee assistance programme
• Wellbeing support and access to Mental Health First Aiders
• Unofficial benefits: Fun events, All staff away days, Guest visitors

For further information about this role and the responsibilities please contact Anne-Marie Murkett, Head of Quality, Governance and Compliance, on [e-mail]

To apply for the role please click 'apply now' to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at [e-mail]

This role is subject to a Standard DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years.

Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Equality, diversity & inclusion

Rainbows Hospice for Children and Young People is committed to improving the quality of its services to all people, irrespective of race/ethnicity, disability, gender, religion or belief, age, or sexual orientation. Our objective is to deliver high quality services that are accessible, responsive, and appropriate to meet the diverse needs of different groups and individuals. As such, we will continue to take action to ensure that staff and volunteers employed by Rainbows Hospice are culturally aware and treat every person with dignity, respect, and fairness, in a way that is sensitively responsive to differences and similarities. Unlawful discrimination and other forms of exclusion have no place within Rainbows Hospice.

About us

Rainbows cares for hundreds of families every year who have a baby, child or young person with a serious or terminal illness that means that their lives will be shorter than most.

We've been providing the highest level of professional holistic care and emotional support to babies, children, young people and their families since 1994. Our incredible team help to relieve symptoms, improve quality of life, and support their families to make the most of every precious moment, during life, through bereavement and beyond.

Our aim is to support every one of the thousands of babies, children and young people in the East Midlands, with a terminal or serious illness. To do this we've made it easier to access our services - wherever families are in our region. So, as well as providing end-of-life, short break care and bereavement support at our hospice, we also offer care and support at the point of need. Whether at our Lark Rise hospice, in the community, in hospital, or at home.

Simply put, we're here to brighten short lives, and support families, wherever they are.

Join team rainbows

When you join Team Rainbows, not only will you receive a host of benefits including free parking, health cash plan and subsidised meals - but you'll be making a real difference to the lives of families across the East Midlands who are going through the toughest of times.

Although there can be some sad times, Rainbows is a fun, dynamic and caring place to work. Whether you're based at the Hospice, home or out in the community, you'll join a team with a can-do attitude, ready to make a positive impact on the world of hospice care.

Vision & Mission

Our Vision
To become a household name across the East Midlands for the outstanding care we provide, wherever it's needed.

Our Mission
Whether in our hospice, in hospital, or at home, we deliver unrivalled care to seriously and terminally ill babies, children, young people and their families. Our purpose is to make every moment of their short lives the best it can be.

Our vision is to create the "Rainbows Experience" wherever you are. Our mission is that across the East Midlands we will:

• Transform care for those babies, children and young people who have a life-limiting or life-threatening condition
• Relieve the pain and symptoms associated with life-limiting or life-threatening conditions
• Support every baby, child and young person to achieve their full potential
• Create memories for families to treasure
• Provide comfort and compassion at the time of and following the death of a baby, child or young person

Our mission

Across the East Midlands we will:

• transform care for those children and young people who have a life-limiting or life-threatening condition
• relieve the pain and symptoms associated with life-limiting or life-threatening conditions
• support every child and young person to achieve their full potential
• create memories for families to treasure
• provide comfort and compassion at the time of and following the death of a child or young person

Our values

Because WE CARE, we are:

One Team
Working together with fairness and respect.

People Centred
Championing inclusivity, compassion, and clarity.

Aim High
Adapting, learning, and sharing our expertise.

Own It
Focused, committed, and accountable.

Benefits

Health cash plan/EAP

Free on-site parking

Life
assurance

Subsidised
meals

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