Quality & Food Safety Tech Lead

Muntons Plc; Stowmarket; On-site; GBP 50,000 - 70,000; Full time

Job summary

Muntons Plc in the United Kingdom seeks a Customer Technical Lead – Quality & Food Safety to guide technical responses, regulatory updates, and documentation across the business.

You will manage customer inquiries, maintain controlled technical documentation, and collaborate with procurement and operations to ensure supplier data and audits meet high standards.

This role combines technical expertise with strong stakeholder relationships to protect product integrity and customer confidence.

Qualifications

• Minimum of 5 years’ experience within food manufacturing or processing.
• Experience in Technical, Quality, Regulatory or Compliance roles with customer interaction.
• Strong understanding of food legislation and customer standards.
• Experience managing specifications, declarations, and customer requests.
• Familiarity with ISO 9001, FSSC 22000 and related certifications.
• Experience using SAP and technical databases.

Responsibilities

• Manage technical enquiries, questionnaires, and information requests within agreed timescales.
• Build relationships with customers by providing professional technical support.
• Monitor changes in food legislation and assess impact on products and processes.
• Prepare and maintain specifications, declarations, certificates, and compliance statements.
• Collaborate across departments to gather information and communicate regulatory updates.
• Track customer technical requests and identify improvement opportunities.

Skills

Customer interaction

Technical knowledge

Food safety

Regulatory compliance

Documentation

Stakeholder management

SAP

Technical databases

Tools

SAP

Technical databases

Job description

Muntons Plc in the United Kingdom seeks a Customer Technical Lead – Quality & Food Safety to guide technical responses, regulatory updates, and documentation across the business.

You will manage customer inquiries, maintain controlled technical documentation, and collaborate with procurement and operations to ensure supplier data and audits meet high standards.

This role combines technical expertise with strong stakeholder relationships to protect product integrity and customer confidence.