Quality Facilitator - Lanarkshire Weight Management Service

NHS National Services Scotland; Hamilton; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

NHS discounts

Annual leave

Job summary

NHS Lanarkshire is seeking a data analyst to support the Weight Management Service with performance, quality and governance reporting. You will extract and interpret data from multiple systems to inform decision making and service improvement.

Work within the LWMS multidisciplinary team to coordinate reports on referrals, waiting lists and outcomes. This role requires collaboration across clinical, administrative and management teams to deliver accurate, timely information.

Qualifications

• Degree level with IT systems knowledge or equivalent experience.
• Experience in NHS, clinical governance or risk management recommended.
• Good understanding of the NHS framework.
• Problem solving with a supportive, diplomatic approach.

Responsibilities

• Provide performance, quality, governance and workforce reporting support across LWMS.
• Extract, collate, analyse data from LWMS systems (e.g., TURAS, InPhase, TrakCare) for reporting.
• Coordinate regular LWMS performance reports covering referrals, demand, waiting lists and outcomes.
• Develop scheduled reporting processes aligned to governance structures and management needs.
• Coordinate InPhase incidents, FOI requests, complaints and extract trends.
• Support audit, evaluation and quality improvement activities with data.
• Identify variations, risks and opportunities for improvement across LWMS pathways.
• Collaborate with colleagues to support safe and efficient service delivery.
• Maintain information governance and data protection compliance.

Skills

IT systems knowledge

Problem solving

Diplomatic approach

NHS knowledge

Education

Degree level with IT knowledge

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

The post holder will provide performance, quality and reporting support within the Lanarkshire Weight Management Service (LWMS). They will extract, analyse, interpret and report data from multiple systems to support performance monitoring, clinical governance, workforce planning, service improvement and operational decision-making. The role will support the coordination, monitoring and reporting of key quality, governance and performance information, including service activity, incident management, complaints and Freedom of Information (FOI) requests. The post holder will prepare accurate, timely and meaningful information for senior management and governance groups to support service delivery, assurance and improvement across LWMS.

The post holder will work as part of the LWMS multidisciplinary team to support performance monitoring, quality assurance, governance reporting and operational decision-making across the service. They will coordinate regular LWMS reports, including referral activity, demand and capacity, waiting list information, service activity and outcomes data. The post holder will collate, analyse and present accurate and timely information for governance groups, senior management reporting and service improvement activity. This will include identifying trends and themes from service data, incidents and complaints, supporting FOI responses, and contributing to service planning, clinical governance and quality improvement across Lanarkshire

The post sits within the Operational Support function of the Lanarkshire Weight Management Service and will support service-wide reporting, assurance and improvement activity. The role requires the post holder to work collaboratively with clinical, administrative, and operational and management colleagues, using information from a range of systems to support accurate reporting, governance requirements and informed decision-making across LWMS.

Please note this is a fixed term post for 23 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

In this key role, you will:

• Provide performance, quality, governance and workforce reporting support across the Lanarkshire Weight Management Service
• Extract, collate, analyse and interpret data from relevant LWMS systems such as TURAS, InPhase, Clinical Portal, TrakCare and MILAN to support service performance monitoring, planning, clinical governance and informed decision-making
• Coordinate regular LWMS performance reports, including referral activity, demand and capacity, waiting list information, service activity, outcomes and workforce data
• Develop and maintain scheduled reporting processes aligned to governance structures, senior management requirements, operational groups and service improvement timelines
• Coordinate and report on InPhase incidents, complaints, feedback and Freedom of Information requests, including identification of trends, themes, risks and learning
• Support audit, evaluation and quality improvement activity through data collection, analysis, reporting and presentation of findings
• Identify variation, trends, risks, pressures and opportunities for improvement across LWMS pathways
• Work collaboratively with clinical, administrative, operational and management colleagues to support safe, effective and efficient service delivery
• Maintain confidentiality and comply with NHS Lanarkshire information governance, data protection, records management and reporting procedures
• Support and contribute to the development of LWMS digital reporting systems, dashboards, templates, databases and standard operating procedures

What You’ll Bring:

• Degree level with administration and information management skills; a sound knowledge and understanding of IT systems or equivalent relevant experience. Demonstrate or equivalent to Post Graduate Diploma level.
• Demonstrable equivalent knowledge and experiences in a similar post within the NHS, or Clinical Governance and/or Risk Management environment.
• A good understanding of the NHS.
• A hands on approach to problem solving coupled with a facilitative, diplomatic and supporting personality.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact [e-mail]

If you have any questions about the recruitment process or require support with your application, contact [e-mail], Recruitment Administrator on