Quality Engineer: Process Improvement & Customer Focus

Key Recruitment Ltd; Havant; On-site; GBP 35,000 - 47,000; Full time

Job summary

Key Recruitment Ltd in Havant is seeking a Quality Engineer to act as a technical quality expert within a process-focused team. You will drive Quality System policies, support audits, manage non-conformances and lead structured problem solving to improve product quality and customer satisfaction.

You will work closely with customer and supplier quality personnel, owning containment, corrective and preventive actions and maintaining relevant documentation such as PFMEAs and Control Plans.

Qualifications

• HNC/HND level education or equivalent experience in Quality, Engineering, Manufacturing, Mechanical Engineering or a related technical discipline.
• At least 2 years in a Quality Engineering, Quality Assurance or similar technical quality role within a manufacturing environment.
• Proven experience in structured problem solving, root cause analysis, containment planning and corrective/preventive action management, preferably using 8D, 5 Why and Ishikawa methods.
• Experience working with customer complaints, supplier non‑conformances, SAP quality notifications,
• A good understanding of quality tools and principles, including Cpk, MSA, Cause and Effect, Pareto, Process Mapping, Lean, PFMEA, Control Plans, Sampling Plans, APQP, PPAP, ISO9001:2015, 8D, 5 Why, Ishikawa, SAP Q2/Q3 notifications and QIR.

Responsibilities

• The primary function is to act as a qualified Quality Professional and technical expert within the Process Focused Team, driving Quality System policies, Quality Operating System requirements and Business System principles.
• The role provides strong customer and supplier quality support, leads structured problem solving, supports audit readiness, manages non-conformance activity, and drives measurable improvements in product quality, process capability, customer satisfaction and cost of poor quality.
• Customer facing is key to this role and working closely with the customer Supplier Quality personnel to solve any issues and customer requirements.
• Lead structured problem solving for internal, supplier and customer issues using DMAIC, 8D, 5 Why, Ishikawa, Pareto and other recognised quality tools.
• The Quality Engineer drives the problem‑solving process, ensuring that problem statements, data collection, containment, root cause analysis, corrective actions and effectiveness checks are completed on time.

Skills

Structured problem solving

Root cause analysis

Cross-functional collaboration

Quality metrics review

Education

HNC/HND in Quality/Engineering

Tools

SAP Q2/Q3

PFMEA

Control Plans

APQP/PPAP

ISO 9001:2015 knowledge

MSA

Process Mapping

Job description

Key Recruitment Ltd in Havant is seeking a Quality Engineer to act as a technical quality expert within a process-focused team. You will drive Quality System policies, support audits, manage non-conformances and lead structured problem solving to improve product quality and customer satisfaction.

You will work closely with customer and supplier quality personnel, owning containment, corrective and preventive actions and maintaining relevant documentation such as PFMEAs and Control Plans.