Quality Engineer - Problem Steering

McLaren Automotive Ltd; Old Woking; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Structured career development framewok

25 days' holiday, plus bank holiday. 0

Enhanced company pension scheme

Discretionary annual bonus award

Private medical insurance and health –

Job summary

McLaren Automotive is seeking a Quality Engineer - Problem Management to join our highly skilled Quality team. You will own quality metrics, lead problem management across vehicle modules, and collaborate with Engineering, Manufacturing and Aftersales to ensure world-class standards and exceptional customer experiences.

Reporting to the Quality Manager, you will act as the voice of the customer, drive robust issue resolution, and promote continuous improvement across programmes.

Qualifications

• Degree qualification, or equivalent experience, in Engineering, Automotive Engineering, Manufacturing, Quality Management or a related discipline.
• Experience working in a quality engineering, problem management, product development or manufacturing quality environment.
• Strong communication and presentation skills, capable of influencing stakeholders at all organisational levels.
• Customer-focused mindset with a passion for delivering high-quality products and continuous improvement.

Responsibilities

• Act as the subject matter expert for quality within your assigned programmes, representing the voice of the customer throughout the product lifecycle.
• Own the definition, tracking and delivery of module quality metrics, targets and quality objectives.
• Manage quality deliverables for complex vehicle systems and modules such as Chassis, Steering, Powertrain, Electrical Systems, Interior or Vehicle Integration.
• Lead the problem management landscape within your assigned responsibility, ensuring concerns are appropriately assigned, investigated and progressed through the Product Problem Management process within agreed timelines.
• Monitor containment, corrective actions and permanent resolution activities to ensure quality targets and customer expectations are achieved.
• Utilise established quality tools and methods to support module teams in achieving overall programme quality objectives.
• Collaborate with cross-functional stakeholders including Design, Development, Vehicle Engineering, Manufacturing, Supplier Quality, Validation and Aftersales to embed a quality-focused culture.
• Facilitate the effective capture and deployment of lessons learned, ensuring customer feedback and field data are proactively incorporated into product development and validation activities.
• Support programme gateways and quality reviews by providing clear assessments of quality status, risk and readiness.

Skills

Quality engineering

Problem management

Product development

Manufacturing quality

Analytical skills

Communication skills

Education

Engineering degree

Job description

McLaren Automotive is seeking a Quality Engineer - Problem Management to join our highly skilled and dynamic Quality team. This role will play a key part in ensuring world-class quality standards across McLaren vehicle programmes, acting as the voice of the customer and driving robust issue resolution throughout the product lifecycle. Based within our Technical Quality Problem Management function, you will work closely with Engineering, Manufacturing, Vehicle Programme, Supplier Quality, Validation and Aftersales teams to drive robust problem resolution, continuous improvement, and quality excellence across your assigned vehicle modules. This is an exciting opportunity to contribute to the development of high-performance luxury vehicles while helping to shape and mature quality processes that support McLaren's ambition to deliver exceptional customer experiences. What You'll Do Reporting to the Quality Manager, Problem Management, you will be the recognised quality representative and primary point of contact for all quality-related topics within your assigned programmes.

• Act as the subject matter expert for quality within your assigned programmes, representing the voice of the customer throughout the product lifecycle.
• Own the definition, tracking and delivery of module quality metrics, targets and quality objectives.
• Manage quality deliverables for complex vehicle systems and modules such as Chassis, Steering, Powertrain, Electrical Systems, Interior or Vehicle Integration.
• Lead the problem management landscape within your assigned responsibility, ensuring concerns are appropriately assigned, investigated and progressed through the Product Problem Management process within agreed timelines.
• Monitor containment, corrective actions and permanent resolution activities to ensure quality targets and customer expectations are achieved.
• Utilise established quality tools and methods to support module teams in achieving overall programme quality objectives.
• Collaborate with cross-functional stakeholders including Design, Development, Vehicle Engineering, Manufacturing, Supplier Quality, Validation and Aftersales to embed a quality-focused culture.
• Facilitate the effective capture and deployment of lessons learned, ensuring customer feedback and field data are proactively incorporated into product development and validation activities.
• Support programme gateways and quality reviews by providing clear assessments of quality status, risk and readiness.

Qualifications

• Degree qualification, or equivalent experience, in Engineering, Automotive Engineering, Manufacturing, Quality Management or a related discipline.
• Experience working in a quality engineering, problem management, product development or manufacturing quality environment.
• Demonstrated ability to work proactively and independently while managing multiple priorities and stakeholders.
• Strong understanding of automotive product development and quality management methodologies.
• Experience working collaboratively across cross-functional teams including Design, Engineering, Manufacturing, Supplier Quality and Aftersales.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and drive effective corrective actions.
• Strong communication and presentation skills, capable of influencing stakeholders at all organisational levels.
• Customer-focused mindset with a passion for delivering high-quality products and continuous improvement.

Desirable Experience

• Experience with structured problem-solving methodologies such as 8D, A3, DMAIC or equivalent.
• Knowledge of APQP, PPAP, FMEA, Six Sigma or other automotive quality tools.
• Experience within premium, luxury or high-performance automotive environments.
• Familiarity with product concern management systems and quality reporting tools.

No restraints. No limitations. We don't simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.

What We'll Do for You

We offer a wide - ranging benefits package, which includes:

• Structured career development framework
• 25 days' holiday, plus bank holiday. Annual buy & sell up to five days
• Enhanced company pension scheme
• Discretionary annual bonus award
• Private medical insurance and health cash plan
• Life assurance benefit
• Ability to apply for a sabbatical of up to one year after only two years' service
• Benefits you can adapt to your lifestyle, such as discounted shopping
• Generous parental leave policies
• A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice