Quality Customer Experience Supervisor

North Lincolnshire Council; Scunthorpe; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a renowned venue where you can make a significant impact as a Quality Customer Experience Supervisor. In this role, you will ensure that every visitor enjoys an exceptional experience while leading operational teams in the daily management of the park. Your leadership will be pivotal in planning functions and events, making this a fulfilling position for someone passionate about customer service. Join a committed team dedicated to enhancing the community's experience and contributing to the area's development. If you thrive in a dynamic environment and are ready to take on a rewarding challenge, this role is perfect for you.

Responsibilities

• Provide high-level customer service for visitors to the venue.
• Lead operational teams in the daily running of the park.
• Oversee planning of functions and events.

Job description

An exciting opportunity has arisen at Normanby Hall Country Park. We are looking for a highly motivated individual to join our team on a fixed term contract until 31 March 2026, as a Quality Customer Experience Supervisor.

The role will provide a high level of customer service ensuring that all visitors to the venue have the best customer experience.

The role will lead operational teams across the site in the day to day running of the park and will oversee the planning of functions and events.

The role involves working on a 3 week rota (attached) working 1 in 3 weekends. Weekend working and bank holidays are subject to enhanced rates of pay.

Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.

For more information please contact us.

We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values – equality of opportunity, excellence, integrity and self-responsibility – in all that we do.