Quality & Customer Care executive

Michael Page (UK); Kingston upon Thames; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading medium-sized organisation in the FMCG industry is seeking a Quality & Customer Care Executive in Kingston upon Thames. The successful candidate will manage customer interactions, resolve complaints, and contribute to a high-quality service culture. This role offers competitive salary and excellent career progression opportunities within a supportive work environment.

Benefits

Competitive salary

Professional work environment

Career progression opportunities

Qualifications

• Strong understanding of customer and market dynamics.
• Experience in quality assurance and customer service roles.
• Excellent interpersonal skills.

Responsibilities

• Handle customer complaints and provide appropriate solutions.
• Perform quality assurance checks to ensure product standards.
• Manage and process customer orders efficiently.

Skills

Communication

Problem-solving

Relationship building

Tools

CRM systems

Job description

• If you want to work in an office based Customer Service position.
• If you live in or around Kingston-upon-Thames.

About Our Client

This position is with a medium-sized organisation in the FMCG industry, known for its commitment to authentic and sustainable products. Based in Kingston upon Thames, they have a strong presence across the UK, with a reputation for their diverse product range and excellent customer service.

Job Description

• Handle customer complaints, provide appropriate solutions and alternatives to ensure resolution.
• Maintain customer satisfaction by providing product and service information and resolving product and service problems.
• Perform quality assurance checks to ensure products meet company standards.
• Manage and process customer orders in a timely and professional manner.
• Contribute to team efforts in achieving customer service targets.
• Document customer interactions and transactions, recording details of inquiries, complaints, and comments.
• Continually improve customer service experience, create engaged customers and facilitate organic growth.
• Work with customer service manager to ensure proper customer service is being delivered.

The Successful Applicant

A successful Quality & Customer Care Executive should have:

• A strong understanding of customer and market dynamics.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused approach.
• A knack for building relationships with customers.
• Experience in quality assurance and customer service roles.
• Good working knowledge of CRM systems and practices.

What's on Offer

• A competitive salary in the region of £28-30k
• Opportunity to work in a vibrant and growing FMCG company.
• A supportive and professional work environment in Kingston upon Thames.
• Excellent career progression opportunities.

If you believe you have the skills and experience for this Quality & Customer Care Executive role, we would love to hear from you. Apply today to take your career to the next level.